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international rate to China

Posted: Tue Sep 08, 2009 10:08 am
by voipdude
I bought ooma from costco.com with $50 international call credit and I check online the international rate for China which is $0.025 (which should be 2.5c) per minute which is too high comparing to most of the voip providers.. So when I made my first call to China, I would expect 2000 minutes but the system indicates only 1923 minutes. After I made the calls, I checked the log and the log has different rates:
China landline -- 2.8c/min
China mobile -- 2.6c/min
and none of them are 2.5c/min.

If you look carefully, on the rate page, rate to China call rates:
Country Code Area/City Code Country/City Rate Per Minute
86 China $ 0.025
86 13 China - Mobile $ 0.025
86 140 China - Mobile $ 0.025
86 153 China - Mobile $ 0.023
86 159 China - Mobile $ 0.023

In the log, for some calls that were not go through, they were charged 3c (round to a minute?):
86xxxxxxxxxxx China Sep-07-2009 1:27:23 AM 0:01 2.8¢ $0.03
86xxxxxxxxxxx China Sep-07-2009 1:28:37 AM 0:01 2.8¢ $0.03

Are those fraud and cheating?

To me, if ooma wants to stay in business and be competitive, they should have good business practice and be honest with users? I dont know if I should trust them and bet my phone service on them. I probably should hold my home phone number transferring process for a while to see if ooma should be trusted.

I hope some ooma staff give me some answer and solution.

Re: international rate to China

Posted: Wed Sep 09, 2009 1:24 pm
by jschmidt
perhaps the difference is taxes.
but i agree ooma should be clear about these charges and how much.

Re: international rate to China

Posted: Wed Sep 09, 2009 2:16 pm
by niknak
jschmidt wrote:perhaps the difference is taxes.
but i agree ooma should be clear about these charges and how much.

From OOMA's website -

Calls are charged at a per minute rate and rounded up to the minute. Listed international calling rates do not include a mandated Federal Universal Service Fund (FUSF) fee.
Are those fraud and cheating?
No

Re: international rate to China

Posted: Wed Sep 09, 2009 6:02 pm
by WayneDsr
Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne

Re: international rate to China

Posted: Wed Sep 09, 2009 6:12 pm
by Aveamantium
WayneDsr wrote:Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne
Hear Hear!!

Re: international rate to China

Posted: Wed Sep 09, 2009 6:18 pm
by thbjr
WayneDsr wrote:Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne
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