international rate to China

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voipdude
Posts: 2
Joined: Tue Sep 08, 2009 9:44 am

international rate to China

Post by voipdude » Tue Sep 08, 2009 10:08 am

I bought ooma from costco.com with $50 international call credit and I check online the international rate for China which is $0.025 (which should be 2.5c) per minute which is too high comparing to most of the voip providers.. So when I made my first call to China, I would expect 2000 minutes but the system indicates only 1923 minutes. After I made the calls, I checked the log and the log has different rates:
China landline -- 2.8c/min
China mobile -- 2.6c/min
and none of them are 2.5c/min.

If you look carefully, on the rate page, rate to China call rates:
Country Code Area/City Code Country/City Rate Per Minute
86 China $ 0.025
86 13 China - Mobile $ 0.025
86 140 China - Mobile $ 0.025
86 153 China - Mobile $ 0.023
86 159 China - Mobile $ 0.023

In the log, for some calls that were not go through, they were charged 3c (round to a minute?):
86xxxxxxxxxxx China Sep-07-2009 1:27:23 AM 0:01 2.8¢ $0.03
86xxxxxxxxxxx China Sep-07-2009 1:28:37 AM 0:01 2.8¢ $0.03

Are those fraud and cheating?

To me, if ooma wants to stay in business and be competitive, they should have good business practice and be honest with users? I dont know if I should trust them and bet my phone service on them. I probably should hold my home phone number transferring process for a while to see if ooma should be trusted.

I hope some ooma staff give me some answer and solution.

jschmidt
Posts: 5
Joined: Fri Sep 04, 2009 12:16 pm

Re: international rate to China

Post by jschmidt » Wed Sep 09, 2009 1:24 pm

perhaps the difference is taxes.
but i agree ooma should be clear about these charges and how much.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: international rate to China

Post by niknak » Wed Sep 09, 2009 2:16 pm

jschmidt wrote:perhaps the difference is taxes.
but i agree ooma should be clear about these charges and how much.

From OOMA's website -

Calls are charged at a per minute rate and rounded up to the minute. Listed international calling rates do not include a mandated Federal Universal Service Fund (FUSF) fee.
Are those fraud and cheating?
No

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: international rate to China

Post by WayneDsr » Wed Sep 09, 2009 6:02 pm

Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: international rate to China

Post by Aveamantium » Wed Sep 09, 2009 6:12 pm

WayneDsr wrote:Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne
Hear Hear!!
Go AVS!

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thbjr
Posts: 100
Joined: Sun Jul 26, 2009 12:38 pm
Location: Phoenix, AZ

Re: international rate to China

Post by thbjr » Wed Sep 09, 2009 6:18 pm

WayneDsr wrote:Man, what's with all this "fraud and cheating" stuff I'm reading lately! Geezzzz.... enough of it. No one is trying to cheat anyone here. Ooma is a great honest company... wise up!
(I'm a long time customer, not an employee)

Wayne
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