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#17005 by MrGreg
Sun Aug 23, 2009 1:29 pm
I recently got Ooma and am having a problem when connecting to setup.ooma.com.

My setup is Cable Modem --> Ooma Hub --> Laptop.

When I goto setup.ooma.com on my laptop, I see the Ooma logo and navigation bar on the left, but the main page does not display.

The error message from Google Chrome is:

This webpage is not available.

The webpage at http://172.27.35.1/cgi-bin/ooma_cgi.cgi?makepage=home might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.


The phone service works fine, and I can access the internet on my laptop. Any thoughts? Thanks in advance.
#17029 by MrGreg
Sun Aug 23, 2009 4:56 pm
Try using another browser ... I had the same problem with Chrome.


I've tried Firefox, IE7 and Chrome, but none of them worked. Chrome gave me the most detailed error message.

WayneDsr wrote:Disable your virus software and give it a try.

Wayne


I'm running WinXP with Kaspersky Anti-Virus and the Windows firewall. I'll try disabling them and see what happens.

Thanks.
#17038 by MrGreg
Sun Aug 23, 2009 5:46 pm
Kaspersky Anti-Virus is one of the known programs to cause an issue.

Wayne

dtalwar wrote:So Kaspersky and Chrome both are known to cause issues ... so after you disable Kaspersky try with IE and let us know.


I disabled Kaspersky and it worked great...thanks!
#17064 by southsound
Sun Aug 23, 2009 8:59 pm
Glad that it worked after disabling the AV. And lest we forget, welcome to the ooma forum! Lots of nice people here (as you have already found). Don't be a stranger. :cool:

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