Separate phones ringing for separate lines

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shabtai
Posts: 3
Joined: Sat Aug 22, 2009 6:57 pm

Separate phones ringing for separate lines

Post by shabtai » Sat Aug 22, 2009 7:01 pm

I have a hub and a scout and 2 separate numbers. I would like only the scout to ring when the second number is called and if possible, only the hub to ring when the first number is called. I was told that this is possible, but I can't figure out how to do it.

Also, when I call from the second number, what number gets displayed on the recipients CID? I want it to be specifically the second number.

Thanks a lot.

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thbjr
Posts: 100
Joined: Sun Jul 26, 2009 12:38 pm
Location: Phoenix, AZ

Re: Separate phones ringing for separate lines

Post by thbjr » Sat Aug 22, 2009 7:05 pm

Well, this should answer part of your question...
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murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Separate phones ringing for separate lines

Post by murphy » Sun Aug 23, 2009 3:29 am

shabtai wrote:I have a hub and a scout and 2 separate numbers. I would like only the scout to ring when the second number is called and if possible, only the hub to ring when the first number is called. I was told that this is possible, but I can't figure out how to do it.

Also, when I call from the second number, what number gets displayed on the recipients CID? I want it to be specifically the second number.

Thanks a lot.
Give the scout a name and make it a private device. You will need the serial number (inside of the rectangle) from the bottom of the scout to do this.
Assign the second phone number to the scout. Once this is done, the main number will ring on the hub and the second number will ring on the scout.

Note that you must have Premier service for this to continue working after your Premier trial expires.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

shabtai
Posts: 3
Joined: Sat Aug 22, 2009 6:57 pm

Re: Separate phones ringing for separate lines

Post by shabtai » Sun Aug 23, 2009 4:08 pm

Thanks. So I have done what you said. However, I cannot actually call the second number that is assigned to the scout. I get a message that the phone is unavailable. Any ideas?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Separate phones ringing for separate lines

Post by WayneDsr » Sun Aug 23, 2009 4:41 pm

Just to be sure, power cycle the hub and scout. Turn it off for a few minutes, then back on.

If you've done everything correctly and it still doesn't work, there could be another issue here.
Some Scouts were mislabeled and the serial number is actually wrong.
I'm not saying this is your case, but if you can't get it to work, I would call Customer Service tomorrow and double check.

Wayne

BryanS
Posts: 18
Joined: Sat Jun 13, 2009 4:27 pm

Re: Separate phones ringing for separate lines

Post by BryanS » Sun Aug 23, 2009 5:15 pm

When calling your line 2 from line one, enable 10 digit dialing and dial the 7 digit number (no area code) and then press #. I can dial line one from line 2.

shabtai
Posts: 3
Joined: Sat Aug 22, 2009 6:57 pm

Re: Separate phones ringing for separate lines

Post by shabtai » Sun Aug 23, 2009 6:18 pm

I can't even dial the second line from a cell phone. What could be wrong?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Separate phones ringing for separate lines

Post by WayneDsr » Sun Aug 23, 2009 7:17 pm

See my reply above

Wayne

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