Blacklist my own Ooma phone number

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CaseyE
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Joined: Thu Aug 20, 2009 4:58 pm

Blacklist my own Ooma phone number

Post by CaseyE » Thu Aug 20, 2009 5:05 pm

I have someone who calls me that has the ability to "spoof" the caller id number. They are savvy enough to know if they make my caller id register my phone number, I am unable to block the call. When I attempt to blacklist my own phone number, I get a reply that says "You cannot enter phone numbers assigned to your ooma system."

Anyone have a way to fix this situation?

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southsound
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Location: Harstine Island, WA

Re: Blacklist my own Ooma phone number

Post by southsound » Thu Aug 20, 2009 5:17 pm

It is even more serious than you may know. In fact, it may be a real security hole. From previous posts, if someone does spoof your ooma number they go to voicemail as if it were you calling from your home phone. No password required. I have no way to test it, but others have claimed they have witnessed the behavior when a call came in while they were home.
ooma customer since February 2009
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bw1
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Location: MI

Re: Blacklist my own Ooma phone number

Post by bw1 » Thu Aug 20, 2009 5:23 pm

No, but I remember reading that they are working on a solution to this. I can't find it now.

Groundhound
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Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Blacklist my own Ooma phone number

Post by Groundhound » Thu Aug 20, 2009 5:33 pm

Discussed here: http://forums.ooma.com/viewtopic.php?f=5&t=1337, no resolution AFAIK.

jm9496
Posts: 97
Joined: Mon Jul 20, 2009 5:45 pm

Re: Blacklist my own Ooma phone number

Post by jm9496 » Fri Aug 21, 2009 12:34 pm

it is not really a security hole. Voice-mail is *supposed* to use ANI for verification, not CID.

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Bobby B
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Re: Blacklist my own Ooma phone number

Post by Bobby B » Mon Aug 24, 2009 4:30 pm

We've added the ability to blacklist your own numbers (it sounds strange I know). This should be a stop-gap measure for caller-ID spoofing until we can build something a bit more sophisticated that will auto-detect caller-ID spoofing and take corrective action.
Bobby B

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thbjr
Posts: 100
Joined: Sun Jul 26, 2009 12:38 pm
Location: Phoenix, AZ

Re: Blacklist my own Ooma phone number

Post by thbjr » Mon Aug 24, 2009 4:43 pm

True customer service. This is why OOMA will live long and prosper!!!!

CaseyE
Posts: 2
Joined: Thu Aug 20, 2009 4:58 pm

Re: Blacklist my own Ooma phone number

Post by CaseyE » Tue Aug 25, 2009 7:01 pm

Thanks for taking care of business in such a timely manner--I am impressed!

bc3tech
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Re: Blacklist my own Ooma phone number

Post by bc3tech » Wed Aug 26, 2009 6:44 am

Bobby B wrote: ...
auto-detect caller-ID spoofing and take corrective action.
now that will be a badass & useful feature

cold the corrective action include a power surge through the phone line back at the caller? :D

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thbjr
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Location: Phoenix, AZ

Re: Blacklist my own Ooma phone number

Post by thbjr » Wed Aug 26, 2009 7:49 am

cold the corrective action include a power surge through the phone line back at the caller?
Now that would give a whole new meaning to the term 'tele-zapper' ...LOL!

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