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#66 by Bobby B
Wed May 07, 2008 10:45 am
Hi Jim,

Caller-ID should work OK on calls to your landline phone number if you have it enabled with your landline phone company.

I took a look at your logs and it looks like Caller-ID was working OK for your incoming calls - do you know what percentage of the time are you not receiving Caller-ID on incoming calls? Also, are you receiving, only the phone number or both the phone number and the Caller Name?

To check if Caller-ID being correctly delivered through your landline, I'd check if you receive Caller-ID successfully when you have a phone connected directly to the wall. Once you have a successful Caller-ID test, unplug the phone from the wall and plug the phone into the ooma Hub ("PHONE" port) and check if Caller-ID is being receiving okay on the phone.

-Bobby

jimayers wrote:My ooma will only have caller ID part time. Can anybody help?

Thanks - Jim A
#67 by jimayers
Wed May 07, 2008 3:00 pm
Caller ID works 100% when NOT plugged into ooma. I would guess it works less than 30% with ooma. When it works (or doesn't work) with ooma, I am trying to recognize if there are any other variables that might make it work or not work. But I can not see any patterns for successful caller ID with ooma.

Also - I am recieving both name and phone number when it works.

Thank for your continued help and support - Jim Ayers

Bobby B wrote:Hi Jim,

Caller-ID should work OK on calls to your landline phone number if you have it enabled with your landline phone company.

I took a look at your logs and it looks like Caller-ID was working OK for your incoming calls - do you know what percentage of the time are you not receiving Caller-ID on incoming calls? Also, are you receiving, only the phone number or both the phone number and the Caller Name?

To check if Caller-ID being correctly delivered through your landline, I'd check if you receive Caller-ID successfully when you have a phone connected directly to the wall. Once you have a successful Caller-ID test, unplug the phone from the wall and plug the phone into the ooma Hub ("PHONE" port) and check if Caller-ID is being receiving okay on the phone.

-Bobby

jimayers wrote:My ooma will only have caller ID part time. Can anybody help?

Thanks - Jim A
#70 by Bobby B
Wed May 07, 2008 5:43 pm
Hi Jim, I'm pretty sure this Caller-ID is related to the problem you described in the below post:

http://forums.ooma.com/viewtopic.php?f=5&t=23

Basically if a single call is being detected as multiple calls, Caller-ID will frequently never work, since Caller-ID information is typically transmitted after the first received ring. I'll reply to the above post with some additional details.
#74 by jimayers
Wed May 07, 2008 8:08 pm
OK - sounds reasonable...and i like the idea of all my issues being fixed with one solution!

Bobby B wrote:Hi Jim, I'm pretty sure this Caller-ID is related to the problem you described in the below post:

http://forums.ooma.com/viewtopic.php?f=5&t=23

Basically if a single call is being detected as multiple calls, Caller-ID will frequently never work, since Caller-ID information is typically transmitted after the first received ring. I'll reply to the above post with some additional details.
#149 by jimayers
Fri May 23, 2008 8:27 am
I am now pretty comfortable that your service team has fixed my voice mail problem (with some minor hic ups). BUT my caller ID still only works part of the time. I believe it is not a part of my other voice mail (low voltage) problems. Can we look into this again as a seperate issue?

Thanks for your continued help - Jim Ayers

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