Total Disatisfaction with Customer Support

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latinhawk
Posts: 3
Joined: Tue Aug 18, 2009 12:23 pm

Total Disatisfaction with Customer Support

Post by latinhawk » Tue Aug 18, 2009 12:31 pm

I am livid. I just spent over an hour on 2 call to customer support and those people in the Philippines are just like a parrot they repeat the same thing over and over again and refuse to escalate the calls to the US. The quality of the support can be known on the first question. I asked about SIP and they had no clue as to what SIP is and they work for an IP Telco.
I hope I can find a way to speak with someone who knows what they are doing. This does not bode well for day one.

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: Total Disatisfaction with Customer Support

Post by dtalwar » Tue Aug 18, 2009 12:46 pm

In my experience, these forums are a great way to solve problems or answer questions. In addition to pursuing support, I would post my question or problem here too. Just my 2 cents.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Total Disatisfaction with Customer Support

Post by niknak » Tue Aug 18, 2009 1:55 pm

... I asked about SIP and they had no clue as to what SIP is and they work for an IP Telco...
Remember that ooma ( and cable voip companies) are only telephone service providers, not phone companies

Although ooma's engineering staff most certainly knows about SIP, the staff that deals with subscribers are more concerned with consumer issues, not engineering issues

inspectorgene
Posts: 25
Joined: Thu Aug 06, 2009 12:23 pm

Re: Total Disatisfaction with Customer Support

Post by inspectorgene » Tue Aug 18, 2009 2:00 pm

dtalwar wrote:In my experience, these forums are a great way to solve problems or answer questions. In addition to pursuing support, I would post my question or problem here too. Just my 2 cents.

Ditto.

I personally think that the responses to user questions by a few of the helpful ooma owners on this forum is one of the best reasons to keep ooma and work through any issues you may have.

my .02 as well

ooooo-maaaaa

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: Total Disatisfaction with Customer Support

Post by oomg » Thu Aug 20, 2009 9:31 am

inspectorgene wrote:
dtalwar wrote:In my experience, these forums are a great way to solve problems or answer questions. In addition to pursuing support, I would post my question or problem here too. Just my 2 cents.

Ditto.

I personally think that the responses to user questions by a few of the helpful ooma owners on this forum is one of the best reasons to keep ooma and work through any issues you may have.

my .02 as well

ooooo-maaaaa
That's right... there are some very competent people that peruse these foums on a regular basis (and I'm not necessarily included in that group). So, why not give it a try. Let's start with the basics.

General location? ISP? Connection type? Equipment? Problem? Objective? Good luck... and welcome aboard.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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