My account information is lost (?)

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KevinDoman
Posts: 12
Joined: Mon Jul 20, 2009 5:58 am

My account information is lost (?)

Post by KevinDoman » Mon Jul 20, 2009 8:32 pm

Hello List -
It's my third day using Ooma and I could not log in to my account! Has anyone has a similar experience? My phone number and password does not work and when I use the "Lost password" feature to recover, the support page returned with my number and email was not registered?

Login page has issue? I tried Firefox, IE, Opera and Chrome and has the same problem.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: My account information is lost (?)

Post by WayneDsr » Mon Jul 20, 2009 8:35 pm

According to ooma the lounge is down for maintenace tonite for awhile.
See below:
http://forums.ooma.com/viewtopic.php?f=10&t=26

Welcome to ooma forums!

Wayne

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: My account information is lost (?)

Post by Bobby B » Tue Jul 21, 2009 5:11 pm

Usually our network operations team puts up a notice on the Lounge login and activation pages when they're doing maintenance.

I see an account associated with your forums email address, so perhaps there's another problem with your login. I'd give a call into support and they can confirm your information and also issue a password reset to your account email address.
Bobby B

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