Outgoing ooma call shows "private name"

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altan
Posts: 5
Joined: Sun Jul 05, 2009 8:36 am

Outgoing ooma call shows "private name"

Post by altan » Sun Jul 05, 2009 8:39 am

A friend reported that a call made to her number showed up as "private number" (or similar) on her phone. I don't have the ooma option set to block my caller ID. Since I hate it when people block their caller ID, I absolutely don't want my caller ID blocked.

Any suggestions?

I haven't called tech support yet. I thought I'd try this first.

... Altan

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Outgoing ooma call shows "private name"

Post by niknak » Mon Jul 06, 2009 6:02 am

It takes time to propagate a new number to tall the caller ID databases in use

Did you port your original number, or are you using a temporary OOMA number?

A call to OOMA customer support can sometimes help to move along the process

altan
Posts: 5
Joined: Sun Jul 05, 2009 8:36 am

Re: Outgoing ooma call shows "private name"

Post by altan » Mon Jul 06, 2009 3:38 pm

Thanks... I'll give it a day or two and see what happens.

... Altan
niknak wrote:It takes time to propagate a new number to tall the caller ID databases in use

Did you port your original number, or are you using a temporary OOMA number?

A call to OOMA customer support can sometimes help to move along the process

altan
Posts: 5
Joined: Sun Jul 05, 2009 8:36 am

Re: Outgoing ooma call shows "private name"

Post by altan » Sun Jul 19, 2009 3:22 pm

Just an update --- within a week or so, the caller ID started working.

... Altan
http://www.aaarpinball.com
altan wrote:Thanks... I'll give it a day or two and see what happens.

... Altan
niknak wrote:It takes time to propagate a new number to tall the caller ID databases in use

Did you port your original number, or are you using a temporary OOMA number?

A call to OOMA customer support can sometimes help to move along the process

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Outgoing ooma call shows "private name"

Post by niknak » Sun Jul 19, 2009 6:51 pm

glad to hear it's fixed!

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