Porting Issues

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superdad
Posts: 15
Joined: Sun Jun 07, 2009 6:56 am

Porting Issues

Post by superdad » Tue Jun 30, 2009 1:16 pm

There were 2 attempts to port my number, but it was rejected both times. I was told another attempt would be made. My landline company is telling ooma that my number is not the one on my account. But that just can't be. I've had this number for nearly 29 years!! I'm not sure what the next step should be. If an ooma representative reads this, please help to straighten this out! I have 2 numbers to port, & I'd hate to lose either!

Thankyou.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Porting Issues

Post by southsound » Tue Jun 30, 2009 1:23 pm

superdad wrote: If an ooma representative reads this, please help to straighten this out! I have 2 numbers to port, & I'd hate to lose either!

Thankyou.
Please don't rely on this forum or even email. Call support at 888 711-6662 and an ooma support specialist can help you out. Email does not work nearly so well as a phone call and although ooma people do read the forum it is not the best way to contact them with an important issue like this.

Welcome to ooma! Let us know how your porting experience works out.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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superdad
Posts: 15
Joined: Sun Jun 07, 2009 6:56 am

Re: Porting Issues

Post by superdad » Tue Jun 30, 2009 1:36 pm

They called me & told me what I said above. Should I call my landline company?
southsound wrote:Call support at 888 711-6662 and an ooma support specialist can help you out.

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: Porting Issues

Post by scottlindner » Tue Jun 30, 2009 1:38 pm

Definitely call your telephone company. When I attempted to port my number I needed to straighten things out with my telephone company as well. I think part of the confusion is that this isn't exactly something they do every day, and isn't a well ironed out process. Regardless of Ooma. Porting landline numbers in general is somewhat of a new thing.

Good luck and let us know what the telephone company tells you!

EDIT: I forgot that when I submitted my port I had to clarify my account number with Ooma. As it turns out with QWest there are an additional 3 numbers to the telephone number to make the account number.

Cheers,
Scott

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