My Scout Mac Address

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but2002
Posts: 149
Joined: Sat Jun 06, 2009 10:02 pm

My Scout Mac Address

Post by but2002 » Tue Jun 30, 2009 11:17 am

Could somebody from the Ooma tech department or whatever PM my scout MAC to me? I know there were a lot of scouts our there that got labeled with the wrong mac address, and I want to go ahead and write mine down if it is wrong if I were to ever decide to get a second number.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: My Scout Mac Address

Post by WayneDsr » Tue Jun 30, 2009 11:32 am

I would call ooma at 888-711-6662. Email is not realiable and calling will get you the information you need right away.

Wayne

but2002
Posts: 149
Joined: Sat Jun 06, 2009 10:02 pm

Re: My Scout Mac Address

Post by but2002 » Tue Jun 30, 2009 11:35 am

WayneDsr wrote:I would call ooma at 888-711-6662. Email is not realiable and calling will get you the information you need right away.

Wayne
Haha, I'd call, but right now, I'm out of a phone. My phone got dropped in the sink. Gonna get it replaced in a couple of days.

Also, the scout's hooked up in the other room, and the phone on it doesn't have a working mic, so we're gonna get it replaced too.

Strange week this has been.

WayneDsr
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Location: Northern Indiana

Re: My Scout Mac Address

Post by WayneDsr » Tue Jun 30, 2009 11:39 am

Dropped my cell in the sink a few weeks ago. Put it in a plastic bag full of rice for 2 days and that fixed it! Good luck.

Wayne

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southsound
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Location: Harstine Island, WA

Re: My Scout Mac Address

Post by southsound » Tue Jun 30, 2009 1:12 pm

but2002 wrote:My phone got dropped in the sink. Gonna get it replaced in a couple of days.
The exact reason I don't use my in the men's room.

Wayne, would you recommend long grain, brown, or minute? I'm guessing not the minute variety because it took 2 days for the desired result. :)

(to the tune of the Rice-a-roni song) Rice-a-phony, the Indiana treat!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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scottlindner
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Re: My Scout Mac Address

Post by scottlindner » Tue Jun 30, 2009 1:25 pm

but2002 wrote:Could somebody from the Ooma tech department or whatever PM my scout MAC to me? I know there were a lot of scouts our there that got labeled with the wrong mac address, and I want to go ahead and write mine down if it is wrong if I were to ever decide to get a second number.
Do Scout's have a MAC address? I would not think they would since they do not have an Ethernet port. When you get this sorted out, please post back because you have me very curious.

Cheers,
Scott

murphy
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Re: My Scout Mac Address

Post by murphy » Tue Jun 30, 2009 1:38 pm

scottlindner wrote:Do Scout's have a MAC address? I would not think they would since they do not have an Ethernet port. When you get this sorted out, please post back because you have me very curious.
There is no MAC address listed on the bottom of my Scouts. The rightmost 6 characters of the serial number are used to address the scout. In addition to being in the serial number line they are duplicated in much bigger type inside a rectangle. The serial number is on a paste on label. Apparently for some of the scouts the labels got out of sync with the hardware at the factory station that applies them to the box.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

WayneDsr
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Location: Northern Indiana

Re: My Scout Mac Address

Post by WayneDsr » Tue Jun 30, 2009 1:57 pm

I never thought of that. I should have used minute rice, it would have been done sooner!
Next time.....

Wayne

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Bobby B
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Re: My Scout Mac Address

Post by Bobby B » Tue Jun 30, 2009 3:21 pm

FYI -- we just changed the "Assign a Device" interface to prompt for the full 12 character serial number (annoying to enter, I know!). If you entered a serial number associated with a Scout that was mislabeled, you'll get a warning message to call customer support to get the correct number.

When you click on "edit" you'll just see the last 5 characters of the serial number (aka the Scout Id).

Mislabeled Scouts will have serial numbers in the following range:
US0906SQ0000-US0921SQFFFF

If your Scout does not fall in the above range, then you'll be able to enter your Scout information without any problems.

Hopefully one day we'll be able to "auto-detect" the Scout IDs and be done with this complication.
Bobby B

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