I can't receive a call from 408 277 ... please help me

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4086775908
Posts: 1
Joined: Fri Jun 26, 2009 5:58 pm

I can't receive a call from 408 277 ... please help me

Post by 4086775908 » Fri Jun 26, 2009 7:18 pm

My ooma works as well, but only it can't receive a call form 408 277 05.. alway get busy tone when 408 277 05.. make a call to my ooma number.
Althought my ooma black list is empty. My ooma number is 408 677 ....
My config is:
ModemADSL --- Dlink DIR-655 (wifi router) --- Ooma system

Thanks for your help!
Last edited by 4086775908 on Sat Jun 27, 2009 6:39 am, edited 1 time in total.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: I can't receive a call from 408 277 ... please help me

Post by southsound » Fri Jun 26, 2009 7:46 pm

This is something that ooma support will have to look into. You can call them tomorrow at 888 711-6662. Email doesn't work as good as a phone call and they may or may not respond to a forum entry. When you call, let them know the dates and times of the calls that would not complete so they can do some searching of their logs.

A recommendation - most of us feel that it is not best practice to use your phone number as a login for the forums because it opens you up to a lot of spam when the wrong kind of people read your post. You might consider having the customer service folks change it when you call them and also have them delete this thread.

And lest I forget, welcome to ooma!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

kenra
Posts: 9
Joined: Sun May 17, 2009 1:03 pm

Re: I can't receive a call from 408 277 ... please help me

Post by kenra » Fri Jun 26, 2009 7:54 pm

Sometimes the obvious is overlooked...since it in the same area code, check to see what the caller is dialing.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: I can't receive a call from 408 277 ... please help me

Post by niknak » Sat Jun 27, 2009 7:06 am

kenra wrote:Sometimes the obvious is overlooked...since it in the same area code, check to see what the caller is dialing.
kenra wrote:Sometimes the obvious is overlooked...since it in the same area code, check to see what the caller is dialing.
Due to the way call routing works it is more likely for CLECs (such as the ones Ooma partners with) to have problems routing intraLATA vs interLATA calls.

AS Sothsound recomends, contact OOMA customer service and they can resolve this

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