receiving calls

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yonlybull
Posts: 3
Joined: Mon Apr 13, 2009 2:04 pm

receiving calls

Post by yonlybull » Mon Jun 08, 2009 10:07 pm

I'm not sure what's going on with my Ooma service. I can not receive calls. all calls going to voice mail. i tried re-booting but problem remains the same... any idea out there?

yonlybull
Posts: 3
Joined: Mon Apr 13, 2009 2:04 pm

Re: receiving calls

Post by yonlybull » Mon Jun 08, 2009 10:46 pm

hey, I did corrected my own problem. the envelope symbol on the keypad was solid red. from the knowledge base instructions, I pressed the envelope tab for few seconds to unlock the "do not disturb function" and it was ok

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: receiving calls

Post by southsound » Tue Jun 09, 2009 5:41 am

You will be happy to know that you are not alone. Many others have had the same problem. Good job on finding the answer yourself!

Now that you are here on the forum, welcome to ooma! Make sure to visit the forums often.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: receiving calls

Post by scottlindner » Tue Jun 09, 2009 6:02 am

southsound wrote:You will be happy to know that you are not alone. Many others have had the same problem. Good job on finding the answer yourself!
Definitely emphasize "many". I'm one of them, and just earlier this week I walked someone else through the same thing.

Cheers,
Scott

pluffmud913
Posts: 5
Joined: Fri Jun 12, 2009 2:42 pm

Re: receiving calls

Post by pluffmud913 » Sun Jun 21, 2009 8:39 am

I am not receiving calls from a friend with the Packet 8 VOIP. Don't know it if is an issue with Packet 8 or an OOMA issue...I can receive calls from his cell phone, just not his landline Packet 8...He says he gets a busy signal when he calls my 'landline."..any ideas?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: receiving calls

Post by niknak » Sun Jun 21, 2009 11:12 am

pluffmud913 wrote:I am not receiving calls from a friend with the Packet 8 VOIP. Don't know it if is an issue with Packet 8 or an OOMA issue...I can receive calls from his cell phone, just not his landline Packet 8...He says he gets a busy signal when he calls my 'landline."..any ideas?
sounds like a switching problem.
you should call ooma cs and give them the date, time, and calling number - they should be able to solve this for you

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