A major BUG? -At least according to CS- No Ring back tone.

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Neubiee
Posts: 243
Joined: Thu Apr 16, 2009 5:10 pm

A major BUG? -At least according to CS- No Ring back tone.

Post by Neubiee » Tue May 26, 2009 3:18 pm

Apparently for over a week, people calling me cannot hear my phone ring.

They call my number and it's just dead air - but my phone rings though! Many of them hang up since they don't hear a thing!

(This happens to both local and long distance callers)*It's called the Ring Back Tone*

There is a similar post out there but over a year old. So called Customer Service and the rep tells me that its major bug and can/may be fixed *only* with the *next update* and several others are affected as well!

They were able to imitate the problem as well. Nothing works- tried multiring, different phone number etc! First ooma issue I've ever faced!

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