They call my number and it's just dead air - but my phone rings though! Many of them hang up since they don't hear a thing!
(This happens to both local and long distance callers)*It's called the Ring Back Tone*
There is a similar post out there but over a year old. So called Customer Service and the rep tells me that its major bug and can/may be fixed *only* with the *next update* and several others are affected as well!
They were able to imitate the problem as well. Nothing works- tried multiring, different phone number etc! First ooma issue I've ever faced!