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#10123 by scottlindner
Fri May 22, 2009 6:42 am
The knowledge base states to access the hub's configuration page is to use http://setup.ooma.com. This isn't working for me. I suspect the hub isn't able to add this domain name to my local router's DNS. I don't know that much about how DNS works in this fashion. I tried going to the hub's IP address but that doesn't work either. Is there another way to get to the QoS settings?

Cheers,
Scott
#10132 by Bobby B
Fri May 22, 2009 8:35 am
Are you trying to access setup.ooma.com from behind the HOME network port? If possible, try connecting a computer directly to the HOME port and then type "http://setup.ooma.com" in your web browser. If it still fails, try accessing your the setup page by IP via "http://172.27.35.1"
#10137 by scottlindner
Fri May 22, 2009 9:11 am
Bobby B wrote:Are you trying to access setup.ooma.com from behind the HOME network port? If possible, try connecting a computer directly to the HOME port and then type "http://setup.ooma.com" in your web browser. If it still fails, try accessing your the setup page by IP via "http://172.27.35.1"


That IP is out of my net mask. How can it even work with that IP?

I'll connect a laptop to it and set the laptop IP to 172.27.35.2 and see what pops up when I try that IP. Can I change the IP to something on my LAN so I don't have to do this sort of thing again, or can I configure it to get a legitimate IP from my router's DHCP server? My router shows my Ooma hub's MAC address as having 192.168.0.100. But it times out when I hit it with a browser.

Cheers,
Scott
#10138 by WayneDsr
Fri May 22, 2009 9:16 am
IF you are connecting ooma into your router and have nothing connected to the HOME port of ooma:

Connect your laptop to the HOME port of ooma. Make sure your laptop is set to DHCP, no static IP address.
http://setup.ooma.com should pop right up.

Wayne
#10139 by WayneDsr
Fri May 22, 2009 9:18 am
AND since you have ooma connected into the router you really have no need to change anything in ooma, since all QOS will be controlled by your router.

Wayne
#10140 by scottlindner
Fri May 22, 2009 9:18 am
WayneDsr wrote:IF you are connecting ooma into your router and have nothing connected to the HOME port of ooma:

Connect your laptop to the HOME port of ooma. Make sure your laptop is set to DHCP, no static IP address.
http://setup.ooma.com should pop right up.

Wayne


I understand the issue now. I have another feature request coming...
#10524 by pl1
Sat May 30, 2009 1:16 pm
Bobby B wrote:Are you trying to access setup.ooma.com from behind the HOME network port? If possible, try connecting a computer directly to the HOME port and then type "http://setup.ooma.com" in your web browser. If it still fails, try accessing your the setup page by IP via "http://172.27.35.1"
I Found this liitle tidbit on Broadbandreports.com on how to access the Ooma router when it is behind your own router. Works great for me.

By pandora
http://www.broadbandreports.com/forum/r ... -hub-trick

Ooma hub trick

The Ooma hub is designed to show status information if you are connected behind it at the URL setup.ooma.com. All other URL's are passed to DNS.

The address of the webserver on the Ooma hub is 172.27.35.1 if you use the Ooma advanced network configuration page and set 172.27.35.1 as the DMZ, you can access the Ooma hub webserver from your LAN by entering the LAN address of your hub.

For example, if your Ooma hub is on your LAN at 192.168.1.100 and you set 172.27.35.1 as the DMZ on the hub, then from your LAN you can direct your browser to 192.168.1.100 and see the Ooma hub status and configuration pages.

This gets around a problem for Ooma users where the Ooma hub status and configuration pages aren't available if the hub is attached behind the router. It makes the Ooma hub locally addressable even when it is controlled by the LAN router.

Edit - Note to anyone who wants to try this ... this is only for configurations where your Ooma hub sits behind a NAT or firewall router. It should never be enabled if your Ooma hub sits between your modem and router as it may create a serious security issue.

Edit 2 - Note this permits telnet access to your hub as well. I do not know the login or password to get access. I assume with telnet access it would be possible to look around the inside of the Ooma hub.

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