Porting from T-mobile prepaid account, is this possible?

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nuprin
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Joined: Tue Aug 02, 2011 12:20 pm

Porting from T-mobile prepaid account, is this possible?

Post by nuprin » Wed Jul 10, 2013 8:53 am

Has anyone been able to successfully port from a T-mobile prepaid account to Ooma? I'm told that it can't be done because T-mobile has no Customer Record available on prepaid accounts. So I contacted T-mobile and they said they can in fact "verify" customers on prepaid accounts. So unless there is a technical reason for this not being possible, I don't understand why Ooma tells me they can't "verify" my customer record with T-mobile. I've provided them my account number and PIN, which is all you need when contacting T-mobile (no SSN is used on prepaid accounts).

Anyone with any advice on how to proceed with this? Other than switching to a postpaid account, which will cost me additional time and money, I don't see why Ooma can't "verify" me.

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lbmofo
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Location: Greater Seattle
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Re: Porting from T-mobile prepaid account, is this possible?

Post by lbmofo » Wed Jul 10, 2013 3:28 pm

You probably haven't talked to the right person in Ooma porting dept yet.

Account number
Name of the account holder
Billing address
PIN or password (if applicable but in your case very applicable)

Above info should be all that is needed (whther Ooma uses it all is a different story).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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nuprin
Posts: 3
Joined: Tue Aug 02, 2011 12:20 pm

Re: Porting from T-mobile prepaid account, is this possible?

Post by nuprin » Thu Jul 11, 2013 7:05 am

lbmofo, does that mean you've successfully done this? I've scoured Google and the forums and really haven't been able to find much, so all I have to go on right now is what Customer Service is telling me.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Porting from T-mobile prepaid account, is this possible?

Post by lbmofo » Thu Jul 11, 2013 8:14 am

I am 100% certain Ooma customer service you talked to is wrong. You are suppose to be able to port into Ooma from T-Mobile prepaid (unless this page tells you that you can't port your number in https://www.ooma.com/products/choose-number)
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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