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#111511 by GMOOMA
Fri Jul 05, 2013 6:14 am
I've seen this more and more often.. the Telo goes "offline" more and more and seemingly can't restore itself without a cold reboot (plug pulled)?

Why does this happen and what can I do to stop this from happening?
From what I can tell my internet connection is not going down... but the telo will flash red and be unusable/unrecoverable until reset...
#111547 by Mensra
Mon Jul 08, 2013 8:26 pm
Is happened to me too many times. I have just recently finished reconfiguring my network so that the OOMA is behind my router not in front of it. We shall see what that does. My router is also configured to assign a static IP to the OOMA using the Mac address of the OOMA device.
#111551 by murphy
Tue Jul 09, 2013 1:39 am
The usual reason for a Telo, that is connected to the modem, going offline is that the Telo has not been configured to use its built-in MAC address. If the Telo changes its MAC address for any reason the modem will block it from accessing the internet.

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