It seems to be a very sporadic thing. The closest HD2 is within 5ft of the base. The furthest HD2 is probably 50ft away. I could understand if the furthest HD2 didn't ring, but the sporadic nature of them all (at one time or another) not ringing is frustrating. If someone calls and the phone next to me decides not to ring, but the other three do, then I have to run to grab one of the working phones... a serious pain!
I've reset and resynced everything on the system several times over. What do I need to do to make these things consistently work?
Mine is doing the same things as you reported.
Report the HD Handset and Linx problems to Ooma Customer Service:
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
If more then two Ooma HD handsets are registered to an Ooma Telo, then there are always a constant stream of Ooma HD handset problems.
That’s the way it was with the old Ooma HD1 handsets, and continues now with the current Ooma HD2 handsets/Linx devices.
The most common problems are the intermittent DECT Radio signal, lost DECT Radio signal, and freezes of the HD2 handsets/Linx devices (probably caused by the defective DECT Radio signal); the second most common problem is answering inbound calls with the HD2 handsets (more problems if using more then one line).
Calling outbound with the HD2 handsets, if the DECT Radio is working, seems to always work properly.
Four Panasonic Wireless DECT Radio handsets attached to the Ooma Telo phone port always works, 100% of the time, without ever having a failure!
But before you do this, make sure you find and order a proven, highly rated replacement set. I purchased (just a few minutes ago) a Panasonic DECT 6.0 Plus set that has a proven record and a lot of good reviews (across several different websites). When the new set arrives in a few days, the HD2's will be finding their way to the local landfill.
Apparently Ooma only offers a 30 day money back guarantee and we've been screwing around with these HD2's for 2 to 3 months (constantly resetting them or ignoring them and hoping for the best). Enough is enough. If anyone reading this has these same problems (HD2 call quality and connectivity issues), make sure you get your money back within that first month.
So, we made a $200-ish mistake in getting the HD2's and then sticking with them trying to get them to work. You live and learn I guess.
I had a VTech system with 6 handsets where I plugged the main unit into the Ooma and that activated the other 5 units. That setup worked well for me but the databases were not synced and the second line feature was not usable. I have to admit I don't much care for the second line feature but I love the way all handsets sync together.
Good luck with your new handset, don't throw away the HD2's because someone may just offer you some cash for them.
Thanks... but I'd feel bad about taking someone's money for these pieces of junk.MapleOne wrote:Good luck with your new handset, don't throw away the HD2's because someone may just offer you some cash for them.