Blocked numbers still ringing through

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ia2ca
Posts: 4
Joined: Sat Feb 16, 2013 9:21 am

Blocked numbers still ringing through

Post by ia2ca » Fri Jun 07, 2013 2:23 pm

Noticed today that one particular number has called our house 3 times in the past 2 days. We blocked it after the first call, but they are still ringing through. Same caller ID number and same text name. Does show as blocked in our call log...

Tom
Ooma Moderator
Posts: 4351
Joined: Sat Sep 05, 2009 8:07 am

Re: Blocked numbers still ringing through

Post by Tom » Sat Jun 08, 2013 7:45 am

'Enable personal blacklist' is unchecked on your account.

ia2ca
Posts: 4
Joined: Sat Feb 16, 2013 9:21 am

Re: Blocked numbers still ringing through

Post by ia2ca » Sun Jun 09, 2013 10:26 am

What would have caused this change? I have enabled it previously - is this one of those things that require a modem reboot before it takes effect?

Tom
Ooma Moderator
Posts: 4351
Joined: Sat Sep 05, 2009 8:07 am

Re: Blocked numbers still ringing through

Post by Tom » Sun Jun 09, 2013 11:34 am

All call blocking and forwarding is handled on servers, not on the telo.

There was a MyOoma bug that could cause someone's blacklist settings to be reset but that was fixed late May.

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