Now the Hub doesn't work

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jdp
Posts: 5
Joined: Thu Apr 30, 2009 7:35 am

Now the Hub doesn't work

Post by jdp » Thu May 14, 2009 8:56 am

The Ooma hub no longer seems to work. I can make outgoing calls and when I pick up the phone I hear the Ooma tone, and when the caller picks up their phone I hear the Ooma tone. But I don't get calls coming in. They are forwarded to my cell phone and when I answer the cell phone on a forwarded call I hear a very fast recording that I cannot understand. I have rebooted the Hub a dozen times, each time the Ooma light flashes then there is a click and the light goes off. There is no blue light any more.

Thanks,

Jody

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: Now the Hub doesn't work

Post by jmassimilla » Thu May 14, 2009 9:51 am

Have you tried rebooting all 3, modem, router, and ooma? If that doesn't work, it sounds like a call to customer service is in order.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

jdp
Posts: 5
Joined: Thu Apr 30, 2009 7:35 am

Re: Now the Hub doesn't work

Post by jdp » Thu May 14, 2009 11:16 am

Jose at Ooma was a big help. That got it fixed. Thanks,

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Now the Hub doesn't work

Post by WayneDsr » Thu May 14, 2009 12:02 pm

What was the fix?
It almost sounded like Multi Ring was checked with ooma phones unchecked.
The blue light problem sounded like the dimmer turned all the way down.

Just guessing....

Wayne

Ashtonford
Posts: 1
Joined: Mon May 18, 2009 12:38 pm

Re: Now the Hub doesn't work

Post by Ashtonford » Tue May 19, 2009 7:20 am

jdp wrote:The Ooma hub no longer seems to work. I can make outgoing calls and when I pick up the phone I hear the Ooma tone, and when the caller picks up their phone I hear the Ooma tone. But I don't get calls coming in. They are forwarded to my cell phone and when I answer the cell phone on a forwarded call I hear a very fast recording that I cannot understand. I have rebooted the Hub a dozen times, each time the Ooma light flashes then there is a click and the light goes off. There is no blue light any more.

Thanks,

Jody

I had the same thing last nite press the number 1 button it fixed everything for me . also if the sound is bad try turning down the volume that helped me also . I have found that ooma has a learning curve

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