HD2 Handset Issue!

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potomoc
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Joined: Fri May 17, 2013 1:57 pm

HD2 Handset Issue!

Post by potomoc » Sun May 19, 2013 5:37 pm

My Ooma HD2 handset cuts off when I make a call and, sometimes during a call, indicates scanning for base unit. I've tried everything: refreshing batteries; deregistering the HD2 unit and reregistering to the base unit; rebooted Telo base unit etc. Still the issue persists. Does anybody have any suggestions on how to fix this issue? Incidentally, this handset is a replacement unit. The previous handset that I returned had an issue with the speakerphone

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lbmofo
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Re: HD2 Handset Issue!

Post by lbmofo » Sun May 19, 2013 7:34 pm

Need to call customer service. Your speaker problem HD2 didn't have this problem right?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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potomoc
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Joined: Fri May 17, 2013 1:57 pm

Re: HD2 Handset Issue!

Post by potomoc » Sun May 19, 2013 11:07 pm

No.

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