calls in or out are dropped when answered

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MCSFIP
Posts: 29
Joined: Tue Jun 09, 2009 2:33 pm
Location: FIRE ISLAND PINES, NY

calls in or out are dropped when answered

Post by MCSFIP » Sat May 04, 2013 1:33 pm

Last 2 days when I call out, I get a dial tone and the call goes through but when answered both sides are down. Total silence.
That person calls back they hear it ring and when I pick up the connection is lost and total silence. Any Thoughts??

markinaz
Posts: 2
Joined: Sat May 04, 2013 1:40 pm

Re: calls in or out are dropped when answered

Post by markinaz » Sat May 04, 2013 1:48 pm

I am a long time Ooma customer and have new issues that pretty much started yesterday/today.

- Phone rings, pick it up, hear a dial tone
- Phone does not ring, but incoming calls go directly to voicemail
- Phone rings, pick it up, no one there (silence)
- Dial out a call from dialtone, does not ring, but the other party says their phone was ringing and when they picked it up, no one was there

I have tested this and it is happening for me too when I dial to and from my cell phone from the Ooma

Furthermore, another new problem

- When I am on the Ooma I am unable to connect to the Internet from my desktop. Both Ooma and desktop are Ethernet-cable connected to a router. This is also new -- always was able to be on the phone and working on the desktop at the same time, until last day or two. Ooma seems to prevent the desktop internet connection.

WTF? Has Ooma pushed through some updates that have effed up our usability?

My ISP has no clues, they think it is my network interface card, but I am very suspicious it is either Ooma or MS Windows update (and I just rolled that back and it didn't fix the problem, so that leaves Ooma).

So that leaves Ooma.

Again WTF?

Anyone else having issues?

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lbmofo
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Location: Greater Seattle
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Re: calls in or out are dropped when answered

Post by lbmofo » Sat May 04, 2013 4:28 pm

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: calls in or out are dropped when answered

Post by thunderbird » Sun May 05, 2013 6:10 am

The first thing to do is unpower, then repower the Ooma Telo and test. If that doesn't help contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: calls in or out are dropped when answered

Post by Tom » Sun May 05, 2013 11:28 am

Last 2 days when I call out
Your unit is in the beta group and the upgrade to the beta somehow triggered bug 9681 on your unit, which is unexpected. In any case I've reverted your unit to 66439 and we will investigate. After your reboot today there's good calls however.

MCSFIP
Posts: 29
Joined: Tue Jun 09, 2009 2:33 pm
Location: FIRE ISLAND PINES, NY

Re: calls in or out are dropped when answered

Post by MCSFIP » Wed May 08, 2013 8:34 am

Tom, Thanks for your response. I did reboot and the problem was fixed. I was away the past 3 days and when I return
I'll check it again.

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