How to change Caller ID Name?

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MsCoulter
Posts: 108
Joined: Fri Nov 20, 2009 7:54 pm

How to change Caller ID Name?

Post by MsCoulter » Tue Apr 30, 2013 6:11 am

Hello Ooma lovers!
The name in my profile does not match what others see on caller ID when I call them. Is there any way to fix this?

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: How to change Caller ID Name?

Post by hpepper » Tue Apr 30, 2013 6:54 am

You should call customer support.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: How to change Caller ID Name?

Post by lbmofo » Tue Apr 30, 2013 9:46 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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MsCoulter
Posts: 108
Joined: Fri Nov 20, 2009 7:54 pm

Re: How to change Caller ID Name?

Post by MsCoulter » Tue Apr 30, 2013 10:05 am

Thank you. I see that there is a 19.99 charge associated with making any changes. It is not critical so I will leave it as is. I thought there was a way I could do it.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: How to change Caller ID Name?

Post by lbmofo » Tue Apr 30, 2013 10:07 am

MsCoulter wrote:Thank you. I see that there is a 19.99 charge associated with making any changes. It is not critical so I will leave it as is. I thought there was a way I could do it.
If CNAM is provisioned incorrectly or never provisioned, you won't have to pay this $20 charge. If you want an outgoing callerid name other than what you had in your account profile, then you'd have to pay this charge.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

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