Call Fowarding stops working

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8015670237
Posts: 1
Joined: Mon Apr 29, 2013 9:29 am

Call Fowarding stops working

Post by 8015670237 » Mon Apr 29, 2013 9:39 am

I have call forwarding set up and it stop forwarding calls on a daily basis. I have to logon to My Omma, go to preferences, call forwarding, and select save and call forwarding starts working again. I don’t change any call forwarding settings, just select save. Maybe it will go one day and call forwarding stops working. Any ideas? Probably will drop premier service if I can get this resolved.

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: Call Fowarding stops working

Post by Tom » Mon Apr 29, 2013 10:32 am

Your unit is currently offline and you have 'call forwarding on network outage' enabled (netout). Because of a limitation in the system right now that type of forwarding doesn't kick in until the unit has been offline for 35 min. Is that the type of forwarding you mean or are you talking about Multi-Ring?

There's no recent logs for your unit so I will assume you're talking about netout. So when it stops working and you login to MyOoma you find the setting is disabled? (so box unchecked)

Please post date/time/zone of when you last turned it back on.

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