Short occasional loss of Internet

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EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Short occasional loss of Internet

Post by EX Bell » Sun May 05, 2013 1:29 pm

dlockesf wrote:I have a Telo, connected between a cable modem and a router. About 2-3 times per day I lose Internet connectivity on the computer for 30-60 seconds. Phone service still works, so it's not the cable provider. As an experiment, I removed the OOMA for a couple days and didn't have the problem, so I suspect something in the OOMA is causing this. Does anyone else have this problem?
If none of our suggestions have helped, I wonder also if you have not run into this bug (see the reply from Tom B.) that according to another customer, also causes loss of internet access.

If you have tried our suggestions and they did not resolve the issue, you should contact customer support.
thunderbird wrote:The first thing to do is unpower, then repower the Ooma Telo and test. If that doesn't help contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

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