Short occasional loss of Internet

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dlockesf
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Joined: Tue Nov 27, 2012 11:57 am

Short occasional loss of Internet

Post by dlockesf » Fri Apr 26, 2013 7:24 am

I have a Telo, connected between a cable modem and a router. About 2-3 times per day I lose Internet connectivity on the computer for 30-60 seconds. Phone service still works, so it's not the cable provider. As an experiment, I removed the OOMA for a couple days and didn't have the problem, so I suspect something in the OOMA is causing this. Does anyone else have this problem?

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lbmofo
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Re: Short occasional loss of Internet

Post by lbmofo » Fri Apr 26, 2013 7:53 am

Maybe "use built in MAC" issue.
Try this optimal before router setup: viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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dlockesf
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Re: Short occasional loss of Internet

Post by dlockesf » Fri Apr 26, 2013 11:52 am

Thanks, I'm trying that. Heads up for future readers, the setup.ooma.com site has changed and the "use built in MAC" setting is now under the "Internet" tab.

EX Bell
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Location: Toronto, Ontario

Re: Short occasional loss of Internet

Post by EX Bell » Fri Apr 26, 2013 12:20 pm

dlockesf wrote:Thanks, I'm trying that. Heads up for future readers, the setup.ooma.com site has changed and the "use built in MAC" setting is now under the "Internet" tab.
If the MAC address setting doesn't do it, also consider looking at external factors that may be influencing internet connectivity if your computer is connected via WiFi. See my post here for more explanation.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

dlockesf
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Joined: Tue Nov 27, 2012 11:57 am

Re: Short occasional loss of Internet

Post by dlockesf » Thu May 02, 2013 11:57 am

Sorry to say that the MAC Address fix helped some. The problem still happens, but less often and shorter periods.

For EX-Bell, I have Panasonic DECT 6 phones too. This hasn't happened when I'm on the phone.

Does OOMA monitor this site or should I contact them?

dlockesf
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Joined: Tue Nov 27, 2012 11:57 am

Re: Short occasional loss of Internet

Post by dlockesf » Thu May 02, 2013 11:58 am

Should have said the fixed ONLY helped some.

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lbmofo
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Re: Short occasional loss of Internet

Post by lbmofo » Thu May 02, 2013 12:37 pm

Try a different ethernet cable between your Ooma and router. A friend of mine had issues with Ooma coming offline periodically (because of bad cable); weird part is that cable worked just fine used with other devices.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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murphy
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Re: Short occasional loss of Internet

Post by murphy » Thu May 02, 2013 1:28 pm

lbmofo wrote:Try a different ethernet cable between your Ooma and router. A friend of mine had issues with Ooma coming offline periodically (because of bad cable); weird part is that cable worked just fine used with other devices.
It's possible to build an internet cable that rings out correctly as far as pin to pin continuity is concerned and have it work poorly because the wrong wires are twisted together.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

EX Bell
Posts: 401
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Location: Toronto, Ontario

Re: Short occasional loss of Internet

Post by EX Bell » Thu May 02, 2013 1:45 pm

murphy wrote:
lbmofo wrote:Try a different ethernet cable between your Ooma and router. A friend of mine had issues with Ooma coming offline periodically (because of bad cable); weird part is that cable worked just fine used with other devices.
It's possible to build an internet cable that rings out correctly as far as pin to pin continuity is concerned and have it work poorly because the wrong wires are twisted together.
+1 Definatly try a different ethernet cable and don't use the flat cable that comes with the Telo. Ethernet pairs should always be twisted to cancel out external EMI and crosstalk between neighboring pairs. I don't know who's idea that cable was, but it's pretty, and that's all. Throw it out if you're using it.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

thunderbird
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Re: Short occasional loss of Internet

Post by thunderbird » Sun May 05, 2013 6:01 am

And if all of that doesn't help try connecting Modem-Router-Ooma as shown in https://www.ooma.com/sites/default/file ... G_2011.pdf step 2.

After reconnecting Modem-Router-Ooma with power off on all three devices, repower the Modem first. When the Modem is done booting, repower the Router. When the Router is done booting, repower the Ooma Telo.

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