all phones not ringing

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tkavulla
Posts: 1
Joined: Sat Apr 20, 2013 6:15 am

all phones not ringing

Post by tkavulla » Sat Apr 20, 2013 6:17 am

When I get incoming calls, not all phones ring. I have got three phones in the house and I have to go around finding the phone that is ringing to answer it.

any suggestions before I have to change carriers

tim

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: all phones not ringing

Post by thunderbird » Sat Apr 20, 2013 6:30 am

tkavulla wrote:When I get incoming calls, not all phones ring. I have got three phones in the house and I have to go around finding the phone that is ringing to answer it.

any suggestions before I have to change carriers

tim
What kind of phones do you have?

If the phones are Ooma HD2 handsets, for the phones that don't ring, do a HD2 handset reboot by pressing the HD2 Handset Off (Red Phone) Button until the screen goes blank. Then release the button.

If the Phones are wireless phones (not Ooma phones), remove power from the Wireless phone base. Then repower the cordless phone base.

If that doesn't help, remove power from the Ooma Telo, then repower the Ooma Telo.

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: all phones not ringing

Post by Tom » Sat Apr 20, 2013 7:35 am

Are you distributing dialtone? The telo can only drive ring signal to so many phones (how many depends on their REN values).

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