Bad links in email on porting status - support chat broken

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holmes4
Posts: 534
Joined: Wed Mar 20, 2013 3:18 pm
Location: New Hampshire

Bad links in email on porting status - support chat broken

Post by holmes4 » Mon Apr 08, 2013 4:15 pm

I tried to use the Support Chat to report this, but it instantly tells me "Disconnected". Ah well.

Happy day! I got an email from Ooma telling me that my number port will be completed "tomorrow" (though it also said the 10th, which is the day after tomorrow - whatever.)

Anyway, the email has this paragraph:
Got questions? You may contact our customer support team by visiting us online at ooma.com/support. We also recommend that you review our number porting articles in the Ooma Knowledgebase.
with the links as shown here. The problem is that both links are broken - they seem to refer to some older system of articles that isn't used anymore. It looks as if "support" should replace "knowledgebase" in the URLs.

Is there a better way to bring this to Ooma's attention?
Steve

thunderbird
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Re: Bad links in email on porting status - support chat broken

Post by thunderbird » Mon Apr 08, 2013 4:47 pm

Send Ooma Forum Moderator Bobby B. an E-mail reporting the problems:
memberlist.php?mode=viewprofile&u=53

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lbmofo
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Re: Bad links in email on porting status - support chat broken

Post by lbmofo » Mon Apr 08, 2013 6:54 pm

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holmes4
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Re: Bad links in email on porting status - support chat broken

Post by holmes4 » Tue Apr 09, 2013 5:07 pm

I ended up doing what I should have done in the first place - reply to the email with a description of the problem. It was duly entered into their tracking system.
Steve

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Bobby B
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Re: Bad links in email on porting status - support chat broken

Post by Bobby B » Wed Apr 10, 2013 10:57 am

Hi Steve, thanks for reporting the broken links. I've entered bug so we can get this fixed.
Bobby B

holmes4
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Location: New Hampshire

Re: Bad links in email on porting status - support chat broken

Post by holmes4 » Wed Apr 10, 2013 1:45 pm

You're welcome. And now my port is complete.
Steve

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