Can't receive incoming calls, but can make outgoing calls

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EasyRider
Posts: 1
Joined: Fri Mar 22, 2013 7:12 pm

Can't receive incoming calls, but can make outgoing calls

Post by EasyRider » Sun Mar 24, 2013 5:52 pm

If I or anyone try's to call my Ooma number, all they get is a very fast busy signal. This has been going on for an entire week. We can make outgoing calls, but incoming calls are now impossible. Our Ooma phone worked fine for the first six weeks and then just cratered on incoming capability.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't receive incoming calls, but can make outgoing calls

Post by thunderbird » Mon Mar 25, 2013 4:49 am

EasyRider wrote:If I or anyone try's to call my Ooma number, all they get is a very fast busy signal. This has been going on for an entire week. We can make outgoing calls, but incoming calls are now impossible. Our Ooma phone worked fine for the first six weeks and then just cratered on incoming capability.
Have you removed power from the Ooma Telo, waited a few minutes and then repowered your Ooma Telo? This is the first thing to do. Then test.

Also make sure the Do Not Disturb (envelope) Icon on the face of the Ooma Telo isn't Amber. If it is, press and hold the Do Not Disturb icon until it turns Blue. If it is Blue, press and hold the Do Not Disturb icon until it turns Amber. Then press and hold it again until it turns Blue. Then test.

Tom
Ooma Moderator
Posts: 4342
Joined: Sat Sep 05, 2009 8:07 am

Re: Can't receive incoming calls, but can make outgoing calls

Post by Tom » Mon Mar 25, 2013 7:54 am

You need to contact support. This is a carrier issue.

cjhawkins
Posts: 1
Joined: Wed Mar 27, 2013 9:09 am

Re: Can't receive incoming calls, but can make outgoing calls

Post by cjhawkins » Wed Mar 27, 2013 9:21 am

Thank you so much.....:)

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