Live Chat support down?

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jayhawk70
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Joined: Tue Mar 19, 2013 10:26 am

Live Chat support down?

Post by jayhawk70 » Tue Mar 19, 2013 10:52 am

I'm new to Ooma and happy with it so far. But I've tried using the Live Chat function on the ooma Support page and it has never worked. The Live Assistance pop up opens, but immediately shows "Status: Disconnected".

The Live Sales Chat on ooma homepage works fine, but not the Support Chat.

Anyone know if ooma support is down? Or is it me (using Firefox 19)

Thanks for any info.

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lbmofo
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Re: Live Chat support down?

Post by lbmofo » Tue Mar 19, 2013 10:55 am

Working for me using IE8.

http://ooma1.custhelp.com/app/chat/chat_launch

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jayhawk70
Posts: 2
Joined: Tue Mar 19, 2013 10:26 am

Re: Live Chat support down?

Post by jayhawk70 » Tue Mar 19, 2013 1:18 pm

And it works for me under Chrome. Looks like an issue of some kind with Firefox settings.

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