After that was addressed, the agent went into high-pressure sell mode, saying that they have a special on premier for $59 for first year, etc. and that it includes some amazing features such as caller-id, etc.
I was surprised and told the agent that the Ooma website states that caller-id is included in the basic package. The agent then said, "Oh, no, only outbound caller-id is included and NOT inbound caller-ID in basic. So do you want to sign-up for $59?"
With that chat window open, i had another one with a sales agent and they said inbound caller ID is included in the basic service and does NOT require premier.
I am hoping that the sales agent is correct. Otherwise, I am pissed at Ooma for blatent misleading statements (https://www.ooma.com/products/basic).
Can folks confirm that inbound caller-id (and call-waiting) is included in the basic package?
Does Ooma provide caller-ID service?
Ooma provides inbound caller-ID at no extra charge for all calls that come in on a number you've selected from Ooma or a number you've ported to Ooma. If you're using the Ooma system with a landline back-up, however, you'll need to get inbound caller-ID from your landline phone company.
Ooma also provides outgoing caller-ID at no extra charge. By default, during activation, your caller-ID will be set to use your last and first names. If you wish to change or personalize an existing outgoing caller-ID name at a later time, you can choose to do so for a one-time charge of $19.99. Acceptable caller-ID names contain some combination of your first name, last name and/or your home business name. New requests and changes for outgoing caller-ID name are processed within 5 business days.
Feature comparison between Basic and Premier: https://www.ooma.com/app/support/featur ... -and-basic
Caller Name will work on Basic however for contacts added to your Online phonebook.
The page will be corrected.