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#105030 by eradicatore
Tue Jan 08, 2013 7:56 am
Hi,
Is there some way to totally disable my touch screen on the Telo? I have the issue where it randomly seems to touch buttons and when it touches the top right it will say over and over "handset paging enabled" for example. Turning off the sound for the touch screen with *#*#511 is fine, but that won't prevent calls from getting clobbered if a touch screen input happens during a call I think? My wife is complaining she'll be on the call and it will just end now randomly.

So is there any way to totally disable all inputs from the touch interface? If not, is there a way to open it up and detach the touch face easily? I believe I'm past my warranty now. :-( It's been working perfectly for me since I bought it years ago, so I'm still pretty happy. But I would hate to buy a whole new one also at this point for something that is just a bad touch face. I NEVER use the touch face of the device.
#105031 by thunderbird
Tue Jan 08, 2013 8:30 am
eradicatore wrote:Hi,
Is there some way to totally disable my touch screen on the Telo? I have the issue where it randomly seems to touch buttons and when it touches the top right it will say over and over "handset paging enabled" for example. Turning off the sound for the touch screen with *#*#511 is fine, but that won't prevent calls from getting clobbered if a touch screen input happens during a call I think? My wife is complaining she'll be on the call and it will just end now randomly.

So is there any way to totally disable all inputs from the touch interface? If not, is there a way to open it up and detach the touch face easily? I believe I'm past my warranty now. :-( It's been working perfectly for me since I bought it years ago, so I'm still pretty happy. But I would hate to buy a whole new one also at this point for something that is just a bad touch face. I NEVER use the touch face of the device.

I don't know about opening the Ooma Telo to disable the "Handset Paging Enable" problem, but there are two other things you could try, to stop this problem.

Frist is the make sure that there are no other electronic or electrical device placed no closer then three to four feet away from the Ooma Telo. We had a lamp cord that was routed just a couple of inches away from the Ooma Telo, and we had the same problem. After rerouting th cord, the problem went away.

Second if the above doesnt' work:

Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (sequence above may be slightly different with later firmware visions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.
#105032 by eradicatore
Tue Jan 08, 2013 8:35 am
Ok, I will try isolating it from other electronics again. I did try this once but maybe I didn't isolate far enough?

As far as factory reset, I did that. No help. And as I said, the *#*#511 did get rid of sound, but you could still see ghost touches happening. Which makes sense since all that does is turn off the voice.

I really NEVER want the touch interface enabled, so I would love if they could add a *#*# code for that!
#112398 by rosedoodle
Thu Aug 08, 2013 3:24 pm
I had this happen a day or so after I first set up the Ooma a month ago- the repeated "handset paging enabled" and self-rebooting and never really seeming to stabilize. The next day it was fine. Turns out it was dirty RF from a nearby amateur radio operator. I ordered a 3 ft. shielded cat6e cable, and in addition wrapped the phone cord through a ferrite choke, problem solved so far.

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