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#105027 by cozurek
Tue Jan 08, 2013 4:59 am
We've had our Ooma for ~2 years with no issues. About 2 weeks ago, we started having trouble with voicemail. Initially some sound was garbled, now we can't recover voicemail from the base unit at all. It still works from the handsets.
Volume control doesn't work either. No sounds from the unit at all. Possible that the speaker on the unit is blown. Any troubleshooting hints?
We've purchased another telo in the event we need to swap it out. If we do get to that, what's required to replace the unit? Can we "instantly" transfer our phone number to the new one? Any charges for re-activation?
#105028 by thunderbird
Tue Jan 08, 2013 5:26 am
cozurek wrote:We've had our Ooma for ~2 years with no issues. About 2 weeks ago, we started having trouble with voicemail. Initially some sound was garbled, now we can't recover voicemail from the base unit at all. It still works from the handsets.
Volume control doesn't work either. No sounds from the unit at all. Possible that the speaker on the unit is blown. Any troubleshooting hints?
We've purchased another telo in the event we need to swap it out. If we do get to that, what's required to replace the unit? Can we "instantly" transfer our phone number to the new one? Any charges for re-activation?

First try these procedures:

Dial *#*#511, with a phone connected to the Ooma Telo Phone port, to turn on/off Touch Panel sound effects:
If you dial *#*#511, it will turn off/on audio announcements for all Ooma Telo button presses.


Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (sequence above may be slightly different with later firmware visions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.


If your Ooma Telo is defective, and you wish to replace it, contact :

Ooma Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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