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#104769 by chipsm
Mon Dec 31, 2012 9:28 am
I have 4 HD2 Handsets. When a call comes in , all of them don't ring.
The non-responding handsets will not pickup the incoming call either. The call log on the non-responsive handset does not show the call.
Please advise.

Clarence
#104772 by thunderbird
Mon Dec 31, 2012 9:32 am
chipsm wrote:I have 4 HD2 Handsets. When a call comes in , all of them don't ring.
The non-responding handsets will not pickup the incoming call either. The call log on the non-responsive handset does not show the call.
Please advise.

Clarence

Rebooting the Ooma Telo some times helps.

Rebooting the Problem HD2 handset sometimes helps. This is done by pressing and holding the Off (Red Phone) button until the HD2 Handset screen goes blank. Then release the botton.

But usually what fixes the problem is to unregister, the reregister the HD2 handset(s) that are giving the problem. Procedure below:

Procedure to reset the Ooma Telo handset.
With a phone connected to the Ooma Telo phone port:
Star commands dialed using a phone connected to the Ooma Telo Phone Port.
Dial *#*#191 to unregister 1st HD2 handset or Linx device
Dial *#*#192 to unregister 2nd HD2 handset or Linx device
Dial *#*#193 to unregister 3rd HD2 handset or Linx device
Dial *#*#194 to unregister 4th HD2 handset or Linx device
Or
Dial *#*#199 to unregister all HD2 handsets or Linx devices

Press the tower button for more then three seconds on the face of the Ooma Telo to re-register the HD2 handsets or Linx devices. Follow directions on the HD2 handsets after the HD2 handset recognizes the Ooma Telo registration request.

Or

Access Ooma Setup, DECT Settings page to unregister and reregister HD2 handsets and/or Linx devices.

If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on DECT tab. The DECT Setting page opens.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on the DECT tab. The DECT Settings page opens.

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