Got something else to discuss that is not covered by the previous forums? Post it here!
#104584 by onesolidgear
Wed Dec 26, 2012 8:58 am
Recently our Ooma phone has started to bounce calls.

When placing calls to our Ooma phone, we get two rings then the call disconnects. The Ooma phone never rings.

The Ooma phone does have a dial tone and can place outgoing calls.

Thanks for any insight!

Peter
#104585 by thunderbird
Wed Dec 26, 2012 9:12 am
onesolidgear wrote:Recently our Ooma phone has started to bounce calls.

When placing calls to our Ooma phone, we get two rings then the call disconnects. The Ooma phone never rings.

The Ooma phone does have a dial tone and can place outgoing calls.

Thanks for any insight!

Peter

First, try removing power from the Ooma Telo. Then repower the Ooma Telo.
#104592 by thunderbird
Wed Dec 26, 2012 11:22 am
onesolidgear wrote:I have tried repowering the Ooma telo, same conditions exist.
I've also checked all connections on the phone.
Very strange.

Peter

Try this:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.

Access the Ooma Setup by typing http://172.27.35.1 in your computer browser window. Click on the Advanced tab. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to 80% of the measured Upload and Down load speeds as measured by http://www.phonepower.com/speedtest. After running Phonepower Speedtest, click on the Advanced tab at lower left side of Phonepower test results window. Take the Download Speed and the Upload speed, and multiply .8 times for each number. The resulting numbers are the numbers that you enter into Ooma Setup, Advanced page under Quality of Service Upstream Internet Speed (kbps): and Downstream Internet Speed (kbps): boxes. Click on Update. Then test making and receiving calls.

If the problem continues, do this:

Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.

Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________

Who is online

Users browsing this forum: No registered users and 11 guests