Touchtone recognition

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eatswodo
Posts: 2
Joined: Wed Dec 19, 2012 4:35 pm

Touchtone recognition

Post by eatswodo » Wed Dec 19, 2012 4:40 pm

On three occasions now, I've been unable to use my Telo HD2 handset to activate credit cards. It doesn't seem to have any issues with phone tree menus - just in entering longer strings of digits and having them recognized. Unlike a 'regular' phone, it doesn't echo back any of the entered numbers to the screen.

Anyone else having the same problem? I tried searching on obvious terms but couldn't find a match.

Thanks,
David

dioxide45
Posts: 55
Joined: Thu Apr 08, 2010 5:09 pm

Re: Touchtone recognition

Post by dioxide45 » Fri Dec 21, 2012 4:42 pm

I noticed something similar and posted the issue in this thread http://www.ooma.com/forums/viewtopic.ph ... 02#p103735. Though I noticed recently that it seems to be working okay. Audible beeps are heard when pressing the buttons. Just found out that this was fixed in the new Telo version 64261. What version is your Telo running?

eatswodo
Posts: 2
Joined: Wed Dec 19, 2012 4:35 pm

Re: Touchtone recognition

Post by eatswodo » Sun Dec 23, 2012 7:55 am

Thanks - I guess my obvious search terms weren't quite obvious enough :)

I just checked - 'Key Click' is on. my BASE version is 64261, but my HS version is 64246. Sounds like I need an update!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Touchtone recognition

Post by thunderbird » Sun Dec 23, 2012 8:32 am

eatswodo wrote:Thanks - I guess my obvious search terms weren't quite obvious enough :)

I just checked - 'Key Click' is on. my BASE version is 64261, but my HS version is 64246. Sounds like I need an update!
If you think you need an Ooma Telo firmware update, try contacting Ooma Customer Support and ask for third level support. In the past Ooma would help in certain cases with firmware updates.

Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

dioxide45
Posts: 55
Joined: Thu Apr 08, 2010 5:09 pm

Re: Touchtone recognition

Post by dioxide45 » Sun Dec 23, 2012 3:00 pm

eatswodo wrote:Thanks - I guess my obvious search terms weren't quite obvious enough :)

I just checked - 'Key Click' is on. my BASE version is 64261, but my HS version is 64246. Sounds like I need an update!
You are running the same Telo and handset versions that I am.

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