Is Ooma's return center closed for the holidays?

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Jerald
Posts: 67
Joined: Tue Dec 15, 2009 11:46 am
Location: Westminster, CA

Is Ooma's return center closed for the holidays?

Post by Jerald » Fri Dec 14, 2012 5:22 pm

I received a replacement HD2 Handset (I did not request?) stating "Ooma was sorry for all my problems" and the new refurbish replacement should solve my problems. I did have an issue with the headset jack not giving clear reception, the new replacement was definitely better.
I did return my original with the enclosed UPS return label the next day, but UPS claims the OOMA RETURN CENTER is closed? Now, I did not create the label and the note enclosed stated my credit card would be charged for the replacement phone to my credit card on file with OOMA if I did not return in 14 days. Tracking clearly states NO ONE IS HOME and they will try again.
Not too worried, my credit card company won't let it happen, but would be nice if I were told they would be closed during the holidays.

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Is Ooma's return center closed for the holidays?

Post by thunderbird » Sat Dec 15, 2012 5:44 am

I sent my older HD2 handset back without any problems.

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Jerald
Posts: 67
Joined: Tue Dec 15, 2009 11:46 am
Location: Westminster, CA

Re: Is Ooma's return center closed for the holidays?

Post by Jerald » Sat Dec 15, 2012 9:01 am

It appears that Ooma's return center is only open a few days a week. UPS holds returns until they are open again.

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