Can't make outgoing calls

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revie
Posts: 2
Joined: Sun Dec 02, 2012 11:50 pm

Can't make outgoing calls

Post by revie » Sun Dec 02, 2012 11:56 pm

The Ooma is properly set up, everything is showing blue. I can receive calls as long as the caller is using Skype or a cell phone. When the caller uses a landline, it does not go through and goes to voicemail. When I make an outgoing call, there is the Ooma dial tone, it dials the number. After a few seconds, it goes into a busy tone. Have not been able to call out!!! HELP

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't make outgoing calls

Post by lbmofo » Mon Dec 03, 2012 12:15 am

Turn on 10 digit dialing at my.ooma.com

https://my.ooma.com/system

10-digit dialing lets you make long-distance calls without dialing the initial 1, just like on your cell phone.

This can introduce a short delay if you dial 7 digits for local calls. Press # after you dial to put the call through immediately.

For landline calls coming in, voicemail is your voicemail or someone else's?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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revie
Posts: 2
Joined: Sun Dec 02, 2012 11:50 pm

Re: Can't make outgoing calls

Post by revie » Tue Dec 04, 2012 1:54 am

I turned on the 10 digit dialing but still have same problem. Now, the voicemail is not mine, according to one caller who was able to call me thru the cell phone. Getting desperate with this problem. Chat support can't help me either.

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't make outgoing calls

Post by murphy » Tue Dec 04, 2012 4:10 am

Do you have multi-ring enabled?
Are you multi-ringing your cell phone?
Do you have must dial 1 to answer a multi-ring call disabled?

If the above are true and your cell phone is off or has lost its connection to a cell tower ALL incoming calls will go directly to your cell phone voicemail.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Can't make outgoing calls

Post by lbmofo » Tue Dec 04, 2012 7:11 am

On dialing out, are you able to do that at all?
What happens when you try to call your own Ooma number using your Ooma?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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