switching back & forth between devices

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phonehog
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Joined: Tue Nov 27, 2012 10:03 pm

switching back & forth between devices

Post by phonehog » Tue Nov 27, 2012 10:07 pm

I currently have a hub (no scout) and am paying the monthly taxes. I am considering upgrading to a telo and keeping my hub as a spare. If my telo goes out, can I still switch back to my hub without the activation fee?

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lbmofo
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Re: switching back & forth between devices

Post by lbmofo » Tue Nov 27, 2012 10:11 pm

Logically, it would require reactivation once you move your account off of the device but you can ask Customer Service to make sure.
Customer Since: 3/13/10
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phonehog
Posts: 2
Joined: Tue Nov 27, 2012 10:03 pm

Re: switching back & forth between devices

Post by phonehog » Wed Nov 28, 2012 8:42 am

I just got off the phone with CS ("Shane"). She put me on hold while she researched the question. So the answer is that switching back and forth will not require any activation fees. The only thing that will be impacted will be the warranty on the devices. For example, the telo's warranty will begin the moment I activate it, but the hub's warranty clock will keep on running.

Hope this helps someone else with a similar question!

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