Not hanging up

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martin1b
Posts: 1
Joined: Tue Nov 13, 2012 9:50 am

Not hanging up

Post by martin1b » Tue Nov 13, 2012 9:53 am

On several occasions, I've experienced where I hang up the phone from a call, and the Telo shows the call still active (orange, not blue). This results in the line being unavailable when people call. When I notice it later and pick up the phone, I get the sound if a phone was left off of the hook, yet the phone itself shows as being hung up.

I have a single phone attached to the Telo.

Why is this and how can I prevent it?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Not hanging up

Post by thunderbird » Tue Nov 13, 2012 10:14 am

martin1b wrote:On several occasions, I've experienced where I hang up the phone from a call, and the Telo shows the call still active (orange, not blue). This results in the line being unavailable when people call. When I notice it later and pick up the phone, I get the sound if a phone was left off of the hook, yet the phone itself shows as being hung up.

I have a single phone attached to the Telo.

Why is this and how can I prevent it?
First:
Disconnect the phone that you are using and try another phone. If you don't have a spare phone, barrow another phone.

Next it the problem still persists:

Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo phone port to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. If you are using a wired LAN Internet connection, you may want to reset MAC address from Automatic, to Use Built In. Also you may want to reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handset must be re-registered.

Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Not hanging up

Post by lbmofo » Tue Nov 13, 2012 2:11 pm

martin1b wrote:On several occasions, I've experienced where I hang up the phone from a call, and the Telo shows the call still active (orange, not blue). This results in the line being unavailable when people call. When I notice it later and pick up the phone, I get the sound if a phone was left off of the hook, yet the phone itself shows as being hung up.

I have a single phone attached to the Telo.

Why is this and how can I prevent it?
If old fashioned phone, make sure hook switch is fully depressed when phone returned to cradle.
If newer cordless phone, make sure after pressing "off" or "hang-up," your phone screen doesn't reflect on-going call (your off or hang-up button maybe broken).
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