HD2 volume levels are either too loud or too quiet

Got something else to discuss that is not covered by the previous forums? Post it here!
thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: HD2 volume levels are either too loud or too quiet

Post by thunderbird » Thu Nov 01, 2012 1:52 pm

rasa7777:

Update:

Ooma engineer Tony C. is aware of this issue and the issue is being worked on.

Keep checking your Firmware version.

rasa7777
Posts: 19
Joined: Fri Jul 31, 2009 11:47 am

Re: HD2 volume levels are either too loud or too quiet

Post by rasa7777 » Thu Nov 01, 2012 7:01 pm

Thanks for your assistance. Here are the answers to your questions:
thunderbird wrote:Are both HD2 handsets doing the exact same thing?
Yes.
thunderbird wrote:How do you have your Ooma Connected, Modem-Ooma-Router or Modem-Router-Ooma?
Modem/Router (a single unit from Version) -> Ooma
thunderbird wrote:Are you using DSL or Cable Internet Service?
Verizon FiOS
thunderbird wrote:Is your Ooma Telo positioned at least three to four feet away from all other electrical and/or electronic devices?
No.
thunderbird wrote:If the Ooma is connected Modem-Ooma-Router, maybe the Ooma Setup, Advanced page, Quality of Service upstream speed needs to be set up a little??
I have never been able to "hit" Ooma's "Home Page". Ooma gets 192.168.1.19 assigned to it from the Router, but ports 80 or 443 aren't being listened on.
Last edited by rasa7777 on Thu Nov 01, 2012 11:32 pm, edited 1 time in total.
Telo * 2 Telo HD2 handsets * Linx * Bluetooth Adapter * Verizon FiOS 75M/35M

rasa7777
Posts: 19
Joined: Fri Jul 31, 2009 11:47 am

Re: HD2 volume levels are either too loud or too quiet

Post by rasa7777 » Thu Nov 01, 2012 7:07 pm

thunderbird wrote:So your HD2 handsets work fine just using the HD2 handsets for making calls?
Yes. The handsets work fine, when used without a headset, but I use headsets 98% of the time.
thunderbird wrote:But when you connect a headset to the HD2 handset jack, you have the problem of low headset mike output?
If you are asking if, when I use a headset, caller's say they can't hear me because I'm not loud enough, then the answer is yes.
Telo * 2 Telo HD2 handsets * Linx * Bluetooth Adapter * Verizon FiOS 75M/35M

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: HD2 volume levels are either too loud or too quiet

Post by murphy » Fri Nov 02, 2012 1:30 am

rasa7777 wrote:I have never been able to "hit" Ooma's "Home Page". Ooma gets 192.168.1.19 assigned to it from the Router, but ports 80 or 443 aren't being listened on.
Connect a computer to the Ooma's Home port. If the computer has wireless capability, turn it off.
Connect to
http://setup.ooma.com

If that doesn't work because you are using one of the specialty DNS services like OpenDNS
Connect to

http://172.27.35.1

Set up a forwarding rule to forward port 80 to 172.27.35.1

Once that is done you will be able to connect using the 192.168.1.19 address.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: HD2 volume levels are either too loud or too quiet

Post by thunderbird » Fri Nov 02, 2012 1:34 am

rasa7777:
The low Mike volume level heard on the other side of the phone conversation from your headset call, is caused by using a low impedance mike.

But most phone headsets do use low impedance mikes.

So probably Ooma will make firmware changes to correct this problem.

Have you checked your firmware version lately for any updates.

I haven't heard anything from Tony C. yet, but you could call Ooma and see if there is a later firmware version, and if so, have it pushed out to your Ooma Telo to corect your problem.

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: HD2 volume levels are either too loud or too quiet

Post by Dennis P » Fri Nov 02, 2012 8:35 am

We are working on a fix for the mic issue with external headsets. It will be rolled out as a software upgrade.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: HD2 volume levels are either too loud or too quiet

Post by thunderbird » Fri Nov 02, 2012 9:58 am

Last edited by thunderbird on Mon Nov 05, 2012 7:31 am, edited 2 times in total.

rasa7777
Posts: 19
Joined: Fri Jul 31, 2009 11:47 am

Re: HD2 volume levels are either too loud or too quiet

Post by rasa7777 » Fri Nov 02, 2012 1:13 pm

FYI,

Today I tested 4 different headsets with the following new firmwares that were pushed to me recently:

BASE Version: 63162 (was 63045, and before that 62596)
HS version: 63034 (was 63023, and before that 62596)
RFP version: 63077 (was 63003, and before that 62780)

All callers reported the same problems: they can't hear me due to low volume, and my voice sounds "garbled" or "digitized".

Switching to a non-Ooma handset solved the problems.

I will check the firmware versions daily, and if I see a new one pushed to me, I will test and report in this thread.
Telo * 2 Telo HD2 handsets * Linx * Bluetooth Adapter * Verizon FiOS 75M/35M

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: HD2 volume levels are either too loud or too quiet

Post by lbmofo » Fri Nov 02, 2012 1:23 pm

rasa7777, OT question, what's your favortie/most comfy/best quality 2.5mm headset intended for prolonged use, for conference alls for example?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: HD2 volume levels are either too loud or too quiet

Post by Dennis P » Fri Nov 02, 2012 4:52 pm

rasa7777 wrote:FYI,

Today I tested 4 different headsets with the following new firmwares that were pushed to me recently:

BASE Version: 63162 (was 63045, and before that 62596)
HS version: 63034 (was 63023, and before that 62596)
RFP version: 63077 (was 63003, and before that 62780)

All callers reported the same problems: they can't hear me due to low volume, and my voice sounds "garbled" or "digitized".

Switching to a non-Ooma handset solved the problems.

I will check the firmware versions daily, and if I see a new one pushed to me, I will test and report in this thread.
Can you post the make/model of the headsets you are using? Are you using a jack adapter of any kind or are they natively the correct size?

Post Reply