Caller ID

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solybakr
Posts: 2
Joined: Mon Sep 17, 2012 5:31 pm

Caller ID

Post by solybakr » Fri Oct 26, 2012 7:47 am

Hi,
My Caller name used for outbound calls is not working.
when I call any one they can see my number only. I complained about this problem many time and they told me it will work after two weeks.antel now nothing change, still as it is.
please try to solve this problem.
thanks.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Caller ID

Post by thunderbird » Fri Oct 26, 2012 8:20 am

solybakr wrote:Hi,
My Caller name used for outbound calls is not working.
when I call any one they can see my number only. I complained about this problem many time and they told me it will work after two weeks.antel now nothing change, still as it is.
please try to solve this problem.
thanks.
Go into My Ooma https://my.ooma.com/privacy and make sure that “Block display of my caller-ID for outbound calls" is not checked. If it is checked, remove the check mark and click on the Save button, wait for about an hour for the Ooma servers to catch up, and then test.

Following the below procedure may sometimes clear the problem:
If you find there is no check mark in front of " Block display of my caller-ID for outbound calls", add a check mark and click the save button. Wait for about one hour for the Ooma severs to catch up.

After about one hour, go back in to My Ooma https://my.ooma.com/privacy and remove the check mark from in front of "Block display of my caller-ID for outbound calls" and click the save button. Wait for about one hour for the Ooma severs to catch up and then test.

Let the forum know how this works out.

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lbmofo
Posts: 9337
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Location: Greater Seattle
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Re: Caller ID

Post by lbmofo » Fri Oct 26, 2012 9:02 am

solybakr wrote:when I call any one they can see my number only.
How outgoing callerid works: https://www.ooma.com/app/support/outbou ... am-display

The called party's service provider is supposed to look up the name from your number.

The name for your number may not be provisioned correctly in the national CNAM database(s); this is the part that may take some time to propagate to the different databases even if provisioned correctly. After you give it some time and still no change, give Ooma customer service a call to have them make sure to provision it correctly.

The blocking of outgoing callerid actually blocks your number so your called party won't even see your number so I don't think that's your problem.

In the meantime, look up your number here to see if you see a name associated with your number: http://tnid.us
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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solybakr
Posts: 2
Joined: Mon Sep 17, 2012 5:31 pm

Re: Caller ID

Post by solybakr » Fri Oct 26, 2012 12:45 pm

I cheked the http://tnid.us
The reply was
(There was a problem processing your tnID request.
A database error has occurred while processing your request.
This is most commonly caused by attempting to access records for an invalid number,
or by trying to access records that have been deleted from the database.
Please email contact@tnID.us if this error persists.)

I have this problem from the day I activated the ooma. which almost two months. I complained about this problem many time by calling the Ooma support and they told me it will work after two weeks.I think they did two tickets about this problem. they also told me that they will update the CNAM database .

There is no check mark in front of " Block display of my caller-ID for outbound calls",I did what you told me to do, I have to Wait for about one hour for the Ooma severs to catch up.
So I will update you later.
thanks

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lbmofo
Posts: 9337
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Location: Greater Seattle
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Re: Caller ID

Post by lbmofo » Fri Oct 26, 2012 12:55 pm

solybakr wrote:I cheked the http://tnid.us
The reply was
(There was a problem processing your tnID request.
A database error has occurred while processing your request.
This is most commonly caused by attempting to access records for an invalid number,
or by trying to access records that have been deleted from the database.
Please email contact@tnID.us if this error persists.)
No worries on this. There are many exchanges that tnid.us doesn't know about hence would yield such message.
solybakr wrote:I have this problem from the day I activated the ooma. which almost two months. I complained about this problem many time by calling the Ooma support and they told me it will work after two weeks.I think they did two tickets about this problem. they also told me that they will update the CNAM database .
I suppose it is a wait and see mode. If they told you they provisioned it, then they provisioned it and it will take some time for the provisioning to take for numerous databases around the country. One thing you can do is check with someone else what they see your name as (call another friend with comcast, landline, vonage with callerid service).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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radionet
Posts: 4
Joined: Tue Oct 23, 2012 10:43 am

Re: Caller ID

Post by radionet » Thu Dec 06, 2012 7:04 pm

My number was ported last October, but to this date, only my number is showing on my caller ID (outgoing). Anybody have the same problem? How long will it normally take to provision a number? Other than that, everything is working fine.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Caller ID

Post by lbmofo » Fri Dec 07, 2012 1:08 am

radionet, my previous post applies to you as well.
solybakr wrote:when I call any one they can see my number only.
How outgoing callerid works: https://www.ooma.com/app/support/outbou ... am-display

The called party's service provider is supposed to look up the name from your number.

The name for your number may not be provisioned correctly in the national CNAM database(s); this is the part that may take some time to propagate to the different databases even if provisioned correctly. After you give it some time and still no change, give Ooma customer service a call to have them make sure to provision it correctly.

The blocking of outgoing callerid actually blocks your number so your called party won't even see your number so I don't think that's your problem.

In the meantime, look up your number here to see if you see a name associated with your number: http://tnid.us
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

radionet
Posts: 4
Joined: Tue Oct 23, 2012 10:43 am

Re: Caller ID

Post by radionet » Wed Dec 12, 2012 9:43 pm

lbmofo, thanks for your response.
I already contacted Ooma support on this issue and for more than a month now without resolution. I wasn't given a time line for how long it will take to provision my number though.

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