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- Posts: 21
- Joined: Sun Mar 18, 2012 1:02 pm
We seem to be daily haveing voice mails show up when the phone never rings. Nothing shows up on caller ID or in the call
log. There is never anything on the voice mail.
Anyone have any good ideas?
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
3 call treatment areas maybe the culprit. Community Blacklist, Personal Blacklist, Anonymous Call Block sending calls to Voicemail. If not, then, your Ooma might be losing internet connection from time to time causing calls to go to Voicemail without ringing your phones.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!
- Posts: 10
- Joined: Sat Dec 17, 2011 12:06 pm
I had the same thing happen this week. Turns out it was a call blocked by the community blacklist. My option for that was "send to voice mail".
- Posts: 6388
- Joined: Mon Nov 08, 2010 4:41 pm
Also make sure the "Do Not Disburb" (envelope icon) on the face of the Ooma Telo is not Yellow.
Press the envelope icon until it turns yellow. Press it again until it turns blue. Make test phone calls to the Ooma Telo number with your cell phone.