not able to call out

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northernson
Posts: 1
Joined: Tue Oct 23, 2012 9:00 pm

not able to call out

Post by northernson » Tue Oct 23, 2012 9:10 pm

I receive calls, but cannot call out, have tried disconnecting power to device for 1hour but no results, also tried *98 before number but still get busy signal.
Also cannot get into my account info on home page. Any advice?
Thanks. northernson

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: not able to call out

Post by lbmofo » Tue Oct 23, 2012 9:57 pm

Enable 10 digit dialing, save, wait 5 minutes and try.

https://my.ooma.com/system

Read about 10 digit dialing on that page as well.
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: not able to call out

Post by thunderbird » Tue Oct 23, 2012 11:24 pm

northernson wrote:I receive calls, but cannot call out, have tried disconnecting power to device for 1hour but no results, also tried *98 before number but still get busy signal.
Also cannot get into my account info on home page. Any advice?
Thanks. northernson
Sometimes when some of your My Ooma Settings aren't quite correct this will happen. Go to the following sites and remove check marks and save. Then test making and receiving calls, restoring check marks one by one, until you find what is causing the problem. Some times you may have to have to wait for up to an hour for the Ooma Servers to recognize your My Ooma Changes.
https://my.ooma.com/blacklists
https://my.ooma.com/calling
https://my.ooma.com/privacy


Enable ten digit calling here:
https://my.ooma.com/system

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