HD2 Handset orders

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
richj11
Posts: 17
Joined: Wed Sep 26, 2012 5:22 pm

HD2 Handset orders

Post by richj11 » Mon Oct 22, 2012 8:28 am

Has anyone received anything yet. I call CS Friday and the only response I got was that they would ship in a couple days. From what I've found in the forums here, OOMA could use some improvements in communicating with customers when it comes to shipping...

Rich

alexandriaky
Posts: 2
Joined: Mon Oct 22, 2012 12:37 pm

Re: HD2 Handset orders

Post by alexandriaky » Mon Oct 22, 2012 12:42 pm

Yes, I made a call to Ooma as well to check on the status of an HD2 order and was told that it would be received next week, and I ordered mine on the 1st day that they were available.

Hard to believe that Ooma does not have an automated order management system that will confirm an order with an email and then send you an update when it is shipped with a tracking number.

kruegs
Posts: 45
Joined: Sun Jan 31, 2010 8:01 pm

Re: HD2 Handset orders

Post by kruegs » Mon Oct 22, 2012 4:44 pm

I ordered one the day that they were made available for sale on the Ooma site. After waiting a day, I received 2 emails... one from Ooma thanking me for my order and the second with tracking data. I should be receiving mine tomorrow actually based on the UPS site. I would suspect that as these actually ship, everyone will see similar email(s). :cool:

richj11
Posts: 17
Joined: Wed Sep 26, 2012 5:22 pm

Re: HD2 Handset orders

Post by richj11 » Mon Oct 22, 2012 4:47 pm

kruegs wrote:I ordered one the day that they were made available for sale on the Ooma site. After waiting a day, I received 2 emails... one from Ooma thanking me for my order and the second with tracking data. I should be receiving mine tomorrow actually based on the UPS site. I would suspect that as these actually ship, everyone will see similar email(s). :cool:
Good to know, thanks for that update. I've searched the forum and this is the first post I've read about tracking info.

scoobydooxp
Posts: 17
Joined: Mon Oct 22, 2012 2:04 pm
Location: Chicago, IL

Re: HD2 Handset orders

Post by scoobydooxp » Mon Oct 22, 2012 4:56 pm

I received a shipping notice from UPS today but it is not in their system yet. Hopefully it arrives in a few days.

dioxide45
Posts: 55
Joined: Thu Apr 08, 2010 5:09 pm

Re: HD2 Handset orders

Post by dioxide45 » Mon Oct 22, 2012 5:42 pm

The order page for the new HD2 Handsets has the following message. I noticed it there on Friday.
Due to limited inventories, HD2 Handset orders are now expected to ship on October 24th.
I ordered two units on Saturday. No e-mail or anything yet, though they have charged the CC.

Clark75115
Posts: 10
Joined: Sun Nov 06, 2011 4:11 pm

Re: HD2 Handset orders

Post by Clark75115 » Mon Oct 22, 2012 6:32 pm

I received 2 emails on the 18th with a tracking number. But when I check the tracking number I get this.
A UPS shipping label has been created. Once the shipment arrives at our facility,
the tracking status--including the scheduled delivery date--will be updated.
It is the end of the 22nd and it still says the same thing. I hope it didn't get lost.

scoobydooxp
Posts: 17
Joined: Mon Oct 22, 2012 2:04 pm
Location: Chicago, IL

Re: HD2 Handset orders

Post by scoobydooxp » Mon Oct 22, 2012 8:48 pm

Scrap that. Just checked and UPS received the shipment. Due to be delivered by the end of the day on Friday.

billcoff
Posts: 15
Joined: Wed Jan 20, 2010 1:32 pm

Re: HD2 Handset orders

Post by billcoff » Tue Oct 23, 2012 4:50 am

Mine is out for delivery. UPS usually delivers late afternoon.

richj11
Posts: 17
Joined: Wed Sep 26, 2012 5:22 pm

Re: HD2 Handset orders

Post by richj11 » Tue Oct 23, 2012 7:12 am

billcoff wrote:Mine is out for delivery. UPS usually delivers late afternoon.
Hope you give us a report in a few days then...

I ordered on the 17th and haven't heard jack! :(

Post Reply