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#101497 by squiggly
Mon Oct 15, 2012 5:13 pm
I know that Ooma can say that they have nothing to do with the taxes, but an increase of 30% in one month is huge, and undermines the reason I got the thing in the first place. Sure, going from $3.75 per month to $4.82 per month is still cheap, but Ooma SHOULD care!! If increases like this continue, I will have to consider getting rid of it and going back to my land line.
Ooma customer service was of no help at all. My complaints should be directed to the taxing authorities, I know that already. I expected to hear some advice or recommendations but got nothing from them.

Venting. Rant over.
#101498 by murphy
Mon Oct 15, 2012 5:53 pm
You are going to pay a lot more than that on a land line.
The taxes on my land line are $9.07 per month.
#101676 by GMOOMA
Thu Oct 18, 2012 2:56 am
I hope OOMA doesn't play games with the taxes.. this could end up costing them customers either dropping premier and/or leaving ooma altogether.. for some, the taxes went down a few cents last month. Verizon played games with the taxes & fees on my bill and it was mostly net rate hikes in disguise... that's why they are in the dog house w/o a customer. IMO, these newly enforced taxes/fees should be stable for at least 2 years from when they introduced them. Let telco be the first to overcharge and then the rates can adjust afterward proportionately to much less than telco. Ooma still must be concered about consumers who particularly have premier jumping to other "device" competitors. Ooma should also give notification if a fee change is more than a few cents either way.. then consumers can decide what to do.. this is a standard business courtesy.
#102113 by TPower
Wed Oct 24, 2012 11:49 pm
Ooma probably has no control over taxes, they are charged by the individual cities and states and just pass them along to the subscriber. And they are definitely less than what i pay for my land line
#102273 by GMOOMA
Fri Oct 26, 2012 3:01 pm
Glad I don't live in some of these crazy cities & states with their jacking up petty taxes such as these.. we have enough taxes here in NY for the little guy..
#102325 by jhphone
Sat Oct 27, 2012 1:15 pm
murphy wrote:You are going to pay a lot more than that on a land line.
The taxes on my land line are $9.07 per month.


I have the premium plan with the second number THAT I HAVE NEVER USED. So it's like forcing us to pay for premium gas for a car that only needs regular. Except in this case we are paying DOUBLE the tax.

It would be very nice to made this second number optional. Will Ooma do it?

Probably never.
#102355 by germ
Sun Oct 28, 2012 5:47 am
Same here (north California). Taxes went from $3.50 to $5.
It's clear to me ooma is taking advantage of us. Ooma was once a god deal. It isn't anymore. :(
#102362 by dioxide45
Sun Oct 28, 2012 8:24 am
jhphone wrote:
murphy wrote:You are going to pay a lot more than that on a land line.
The taxes on my land line are $9.07 per month.


I have the premium plan with the second number THAT I HAVE NEVER USED. So it's like forcing us to pay for premium gas for a car that only needs regular. Except in this case we are paying DOUBLE the tax.

It would be very nice to made this second number optional. Will Ooma do it?

Probably never.


With Premier do you have to select a second number? It was my understanding that you didn't. You could add one for free with Premier but it wasn't required?
#102363 by dioxide45
Sun Oct 28, 2012 8:26 am
germ wrote:Same here (north California). Taxes went from $3.50 to $5.
It's clear to me ooma is taking advantage of us. Ooma was once a god deal. It isn't anymore. :(


$5 vs $50, still seems like a good deal. You are getting home phone service for the cost of the taxes, that is great. You just need to amortize your equipment and upfront costs over time to determine when you break even, after that, you're saving over the cost of a regular landline every day.

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