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#101266 by auslandia
Thu Oct 11, 2012 4:23 am
I can get a dialtone on my phone but when I attempt to dial out, I get nothing. When I make a call to my Ooma phone from an outside line it will ring and display the caller ID but when I answer the Ooma line, it automatically hangs up and gives me the Ooma jingle/dialtone. On the outside phone it shows that I'm connected to a call but I don't hear anything -- not even voicemail.

I've tried restarting all my devices but nothing seems to work. The Ooma box is showing a steady blue connected light. Any ideas? It just started a couple of days ago after a power outage.
#101271 by thunderbird
Thu Oct 11, 2012 6:46 am
auslandia wrote:I can get a dialtone on my phone but when I attempt to dial out, I get nothing. When I make a call to my Ooma phone from an outside line it will ring and display the caller ID but when I answer the Ooma line, it automatically hangs up and gives me the Ooma jingle/dialtone. On the outside phone it shows that I'm connected to a call but I don't hear anything -- not even voicemail.

I've tried restarting all my devices but nothing seems to work. The Ooma box is showing a steady blue connected light. Any ideas? It just started a couple of days ago after a power outage.

If you have your Ooma connected Modem-Ooma-Router, try connecting Modem-Router-Ooma. In this case nothing is connected to the Ooma Telo Home port, except when you need to go into Ooma Setup to make adjustments.

This may help also.
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.

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