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#100406 by drchipster
Mon Sep 17, 2012 8:33 pm
A few weeks ago I started to get the message "All circuits are busy" when making calls. The calls usually went through after several attempts (sometimes up to 3 or 4 times). It went away last week and everything was good for one week then it came back again today. I tried both prefixes *98 and *96 but to no avail. It's very frustrated when I'm late for a conference call and have to try dialing several times. I have firmware 60080 if it makes any difference.
#100408 by thunderbird
Mon Sep 17, 2012 10:34 pm
drchipster wrote:A few weeks ago I started to get the message "All circuits are busy" when making calls. The calls usually went through after several attempts (sometimes up to 3 or 4 times). It went away last week and everything was good for one week then it came back again today. I tried both prefixes *98 and *96 but to no avail. It's very frustrated when I'm late for a conference call and have to try dialing several times. I have firmware 60080 if it makes any difference.

If not already enabled, enable ten digit dialling at https://my.ooma.com/system .

When you dial the number, try dialing the complete number. Example: 1-xxx-xxx-xxxx

Same for Ooma Telo prefixes *98 and *96. Example *98-1-xxx-xxx-xxxx

Try dialing with a different phone.

Press the phone keypad buttons slightly slower and slightly longer before releasing the button.

If that doesn't help contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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