Ooma causes internet service to drop out

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piperpilot12w
Posts: 19
Joined: Mon Sep 10, 2012 7:50 pm

Ooma causes internet service to drop out

Post by piperpilot12w » Mon Sep 10, 2012 7:52 pm

New user of Ooma. Phone service works fine, but is causing the internet to go down sometimes. This has been happening ever since installing Ooma. My internet setup has a combo router/modem unit. Have unplugged and restarted the router/modem, as well as, Ooma Telo unit. Been experiencing this for 3 weeks now. Any ideas?

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma causes internet service to drop out

Post by murphy » Tue Sep 11, 2012 1:28 am

Is your computer connected directly to the modem/router and not to the Ooma Home port?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

piperpilot12w
Posts: 19
Joined: Mon Sep 10, 2012 7:50 pm

Re: Ooma causes internet service to drop out

Post by piperpilot12w » Tue Sep 11, 2012 7:32 am

No, the modem/router unit is separate.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Ooma causes internet service to drop out

Post by thunderbird » Wed Sep 12, 2012 4:08 am

piperpilot12w wrote:New user of Ooma. Phone service works fine, but is causing the internet to go down sometimes. This has been happening ever since installing Ooma. My internet setup has a combo router/modem unit. Have unplugged and restarted the router/modem, as well as, Ooma Telo unit. Been experiencing this for 3 weeks now. Any ideas?
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
Last edited by thunderbird on Wed Sep 12, 2012 8:15 am, edited 1 time in total.

piperpilot12w
Posts: 19
Joined: Mon Sep 10, 2012 7:50 pm

Re: Ooma causes internet service to drop out

Post by piperpilot12w » Wed Sep 12, 2012 8:01 am

My modem/router is one unit. Does that change the method of doing things?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Ooma causes internet service to drop out

Post by thunderbird » Wed Sep 12, 2012 8:10 am

piperpilot12w wrote:My modem/router is one unit. Does that change the method of doing things?
Use procedure two.

piperpilot12w
Posts: 19
Joined: Mon Sep 10, 2012 7:50 pm

Re: Ooma causes internet service to drop out

Post by piperpilot12w » Wed Sep 12, 2012 10:12 am

Followed your procedure. Thanks for the help.

partsoven
Posts: 1
Joined: Wed Oct 03, 2012 11:48 am

Re: Ooma causes internet service to drop out

Post by partsoven » Wed Oct 03, 2012 11:49 am

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
Also change Internet connection to DHCP and this works like a charm. Thanks Thunderbird!

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