Got something else to discuss that is not covered by the previous forums? Post it here!
#99066 by EricWeinstein
Mon Aug 13, 2012 11:29 am
Two things I can think of: 1. I'm using an old landline phone. 2. The phone number that I had ported (703-288-0400) was never physically connected to my house. It was a business number that I didn't want to give up, so I just had Verizon forward it to my new residence.
#99067 by lbmofo
Mon Aug 13, 2012 11:43 am
Are you using your landline number as your Ooma number? When you ported your business number, did you port it to Verizon? If calling out works, what number does your callerid show? Your residence number from Verzion?
#99069 by EricWeinstein
Mon Aug 13, 2012 1:41 pm
Are you using your landline number as your Ooma number?
I'm using the number that I chose through Ooma.

When you ported your business number, did you port it to Verizon?
I'm not sure how to answer this question. The number used to be a business landline to my home office. After we moved, Verizon was able to move our residential numbers to our new house, but not the business number. They said it was tied geographically to a substation (or something like that). So I set it up to just go to a voicemailbox, which would (supposedly) forward to my residential phone. It worked for a while, and when it stopped working, I switched to Ooma. I explained the situation to Ooma before purchasing the unit, and was told that they could port the number to my new location even though it was never physically connected to this location.

If calling out works, what number does your callerid show?
Caller ID shows the Ooma number.
#99070 by lbmofo
Mon Aug 13, 2012 2:02 pm
EricWeinstein wrote:I'm using the number that I chose through Ooma.

Is this the number that doesn't ring when you call it? If you have Premier, is the envelope button (Do Not Disturb) on the Ooma lit? Press/hold to disable Do Not Disturb.

EricWeinstein wrote:I explained the situation to Ooma before purchasing the unit, and was told that they could port the number to my new location even though it was never physically connected to this location.

Did you port your business number to Ooma?
#99072 by lbmofo
Mon Aug 13, 2012 2:58 pm
Eric, looking at the national porting database, your business number is not ported to Ooma (still with Verzion).

You can take a look at this site: http://tnid.us/

Take a look at my.ooma.com's Preferences/Phone Numbers:

https://my.ooma.com/phone_numbers

You probably have only the Ooma number in your account.

Take a look at your Account/Porting Status as well. You should have some status there if porting has started.

https://my.ooma.com/porting_status

If you did not initiate number porting, get started with "number port" in the add-on section in your my.ooma.com account

https://my.ooma.com/products
#99073 by EricWeinstein
Mon Aug 13, 2012 4:03 pm
I initiated number porting June 16 and received an email confirmation of the order. A client reported to me that the old number wasn't working, which is why I started this thread. (That's not true at the moment. I appear to still be in Verizon's system, as you noted.)

When I sign on on Ooma to check Porting Status, it comes up blank.

The question in the porting process that concerned me was the following, since as I mentioned, this number was not physically installed at my current location: "Please enter the address where your phone service is physically installed (This MUST match the service address on your phone bill). This can differ from the billing address on your phone bill."

When I try to get Live Chat, I get a "disconnected" message on the pop-up.

I appreciate your help.
#99074 by lbmofo
Mon Aug 13, 2012 4:11 pm
EricWeinstein wrote:I initiated number porting June 16 and received an email confirmation of the order.

How did you do the porting? Do you still have the email confirmation from Ooma? If so, I'd call Ooma customer service to find out what's going on. 1-888-711-OOMA.
On the other hand, you can check to make sure you never got charged for porting and start porting process via add-ons as I told you before. Only takes less than a week (with big guys like Verizon, AT&T) Check billing history: https://my.ooma.com/account/billing_history
If you have to start over on porting, just go with your billing address (upload a copy of your phone bill to minimize issues). The billing address is all you have to go by.
#99076 by EricWeinstein
Mon Aug 13, 2012 4:42 pm
I called Ooma and they reported having cancelling the porting request -- without notifying me. She said there was an address mis-match (not possible). At any rate, they're escalating my concern, and she promised me an email update.

Again, I appreciate your help. I'll keep my fingers crossed.

Who is online

Users browsing this forum: murphy and 11 guests